Just received a $** vanilla gift card in original packaging, The expiration date is...

GetHuman-casciaro's customer service issue with Vanilla Visa Card from July 2018

Help with my Vanilla Visa Card issue
The issue in GetHuman-casciaro's own words
Just received a $** vanilla gift card in original packaging, The expiration date is ***** and when I put in the card information it tells me it’s expired with the zero dollar balance. I’ve made several attempts at contacting an actual human to get some help, but continue to get unhelpful automated messages
GetHuman-casciaro did not yet indicate what Vanilla Visa Card should do to make this right.
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Vanilla Visa Card

Customer service issue
Reported by GetHuman-casciaro
Jul 31st, 2018 - 3 mons ago
I have an issue with Vanilla Visa Card too
Fixed
Seen by 3 customers so far
Similar issue to 145 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security Number
Last 4 digits of card
Email address
Phone number
Timeline
GetHuman-casciaro started working on this issue
Jul 31st 6:21pm
GetHuman-casciaro indicated the issue is not fixed yet.
Jul 31st 11:15pm