Please give me information that will allow me to access my account online, update it to the new platform, and get JPGs or PDFs of my statements.

GetHuman5671646's customer service issue with Vanguard from January 2021

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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5671646's own words
I was trying to contact Vanguard without using a telephone due to a head injury that makes it very difficult for me to use a telephone. I clearly stated, in detail, each of the things I wanted. I then summarized the detailed explanation in a concluding sentence that listed exactly what I needed and requested a response by email.*I absolutely did not want my information to be seen by other custo... ... My name is Loren Hogan. I am unable to sign on to my account due to memory loss from a head injury I received in an accident. I tried getting a temporary password by having it sent to my email, which is *LorenH*****@***.com. I received a temporary password at that email address. I was still unable to get access to my Vanguard account because when I entered the temporary password it took me to page that required me to enter a code that was sent to a telephone that I no longer have. I can communicate by email, but trying to use a telephone is extremely difficult for me because, while I hear adequately, I now have problems with interpreting the sound.**I want access to my account online and want to update my account to the new investment platform so that I will continue to have access to my account.**I need a copy of my current statement and any other readily available statements for the past year or more. I prefer this information as either JPGs or PDFs, rather than as a paper copy. I assume that I will be able to get these statements by myself once I have access to my account.**Please give me information that will allow me to access my account online, update it to the new platform, and get JPGs or PDFs of my statements.
I don't know who "They" refers to. If you are not Vanguard, I did not intend you to get a copy of my information.
Responding to my email without involving third parties.
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Vanguard

I was trying to access my retirement account. Until now I was happy with Vanguard. The handling of this was unacceptable.
Customer service issue
Reported by GetHuman5671646
Jan 19th, 2021 - 3 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 501 others
0 customers following this

Timeline

GetHuman5671646 started working on this issue
Jan 19th 9:56pm

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