I have attempted to reach the property owner by email several times so I contacted your...

GetHuman4873776's Listing Not Showing issue with VRBO from May 2020

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The issue in GetHuman4873776's own words
I have attempted to reach the property owner by email several times so I contacted your customer service department on several occasion. your representative called and emailed the property owner in an attempt to reach them each time no respond. I called today as I was instructed to do if I had not heard from the property owner. your representative again wanted to call and email the property owner. this would of been the third or fourth time. the property owner is not responding and the listing is no longer showing on your website or in "my trips". I am concerned that this is a fraudulent listing and I want to know what is going to be done about this. I do not want to travel *** hrs to find out that I have nowhere to stay. today I asked to be escalated to management, was put on hold many times today and then was hung up on or disconnected after being on the phone for over an hour. I called back and spoke with Ronald and he said he has escalated to the next level and they will call me in **-** hrs. This is not great customer service if your want my opinion. here is my reservation *ha-*dqthy case ********* and *********. I have a temporary phone number ***-***-**** or regular number that I hope to have back soon ***-***-****. *unacceptable **Jill Newlen

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Listing Not Showing issue
Reported by GetHuman4873776
May 26th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 1601 others
0 customers following this


GetHuman4873776 started working on this issue
May 26th, 2020 10:51pm
GetHuman4873776 indicated the issue is not fixed yet.
May 27th, 2020 3:08pm

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