Some remote buttons don’t work

GetHuman3305686's customer service issue with VIZIO from July 2019

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The issue in GetHuman3305686's own words
I want to use the menu button on the remote. ... I was recently gifted a Vizio SmartCast tv, model E**U-D*. It came without a remote so I purchased an XRT*** remote because I’m unhappy with the app on my phone. I bought this remote because it has a menu button, but the menu button on the remote does not open the menu on the TV. Help!!
The menu button on the remote does not communicate with the tv.
I don’t know how it could be made right. I just want a physical remote that can be used for all the tv features. Like the menu so I can adjust brightness at night.
I’ve only purchased Vizio televisions over the past ** years. I expected the remote to work with the tv.
I’ve been using the app on my phone but it won’t stay connected to the tv, even only ** feet away.
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VIZIO

XRT*** remote with E**U-D* tv
Customer service issue
Reported by GetHuman3305686
Jul 24th, 2019 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 2171 others
0 customers following this

Timeline

GetHuman3305686 started working on this issue
Jul 24th, 2019 9:10pm
GetHuman3305686 indicated the issue is not fixed yet.
Jul 25th, 2019 3:31am
GetHuman3305686 indicated the issue is not fixed yet.
Jul 25th, 2019 4:30pm
GetHuman3305686 indicated the issue is not fixed yet.
Jul 25th, 2019 7:56pm
GetHuman3305686 indicated the issue is not fixed yet.
Jul 25th, 2019 8:12pm
GetHuman3305686 indicated the issue is not fixed yet.
Jul 25th, 2019 10:12pm