It's a bit odd. We have no cable, so we receive broadcast television through an antenna...

GetHuman1036607's customer service issue with VIZIO from August 2018

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The issue in GetHuman1036607's own words
It's a bit odd. We have no cable, so we receive broadcast television through an antenna. We have an excellent picture, but no sound. When we play netflix we have sound just fine. It is just with the broadcast television. I have gone into the menu and looked at the audio settings (everything looks correct). I even dumped our channels and searched for them again to "start fresh." No sound. Any suggestions as to what to do next or where my problem may lie. BTW - we tried the antenna on another television and were able to receive both picture AND sound, so something must be going on with our VIzio. Thanks!
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VIZIO

Customer service issue
Reported by GetHuman1036607
Aug 25th, 2018 - 4 mons ago
I have an issue with VIZIO too
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Seen by 2 customers so far
Similar issue to 604 others
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Timeline
GetHuman1036607 started working on this issue
Aug 25th 9:32pm