We had purchased Vizio ** inch Smartcast TV last year and were in the process of movin...

GetHuman-strish's customer service issue with VIZIO from May 2018

Help with my VIZIO issue
The issue in GetHuman-strish's own words
Access settings on tv to turn internal speakers on. ... We had purchased Vizio ** inch Smartcast TV last year and were in the process of moving just recently and moved the tv to the new location. When the cable guy hooked up the cable he was unable to get sound on the tv. *We had no wifi so could not access the menu on the tv because there is not one on the remote (that came with the tv.)*My Son had to take the tv to his home where he does have wifi in order to fix it via wifi. *What I am saying is not everyone has access to wifi so why would Visio not give a remote with the tv that was purchased that will work. Just trying to understand that makes more sense for the ordinary customer.*Called Vizio support and they said could give me the phone no. to Purchase one but it should have come with one to begin with. *Just had a big move and open heart surgery too! Really did not need this hassle! Please help us by rectifying this problem and supplying a functional remote control that can access the menu from the remote without having to have wifi!
Remote would not access menu because there was no wifi and remote did not have a menu button to be able to go to settings!
They could make this right by sending me a remote that has the menu on it so I can use it whether wifi is involved or not, free of charge seeing that it should have come with one to begin with.
Been a customer for years now and always liked the quality but this problem is not something I want to deal with now or in the future. Not everyone that uses these tvs wants wifi as well.
Tried talking to a customer service rep. who told me I would just need to purchase one. He was not to understanding and just said " Do you want the number to call or not ?"
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The remote that came with tv
Customer service issue
Reported by GetHuman-strish
May 21st, 2018 - 8 mons ago
I have an issue with VIZIO too
Seen by 15 customers so far
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GetHuman-strish started working on this issue
May 21st, 2018 9:08pm
GetHuman-strish indicated the issue is not fixed yet.
May 22nd, 2018 11:06am