My wife and i took our kid and his cousins to Universal Studios Hollywood today. The e...

GetHuman-garyran's customer service issue with Universal Studios Hollywood from December 2018

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The issue in GetHuman-garyran's own words
My wife and i took our kid and his cousins to Universal Studios Hollywood today. The experience was sub-par at best. We spent over $*k (there was ** of us) and the average wait time for any ride was * hours. The park seemed 'under staffed' today. Coffee was a **min wait, we had to exit the park to eat because food wait times were an hour. My seven year old would of had to wait ***min to experience 'Transformers'. I took this kid to see 'BumbleBee' yesterday. This whole experience was such a complete let down. We gave all the kids a choice, Universal or Disney and they all chose Universal. **Harry Potter was a *.*hr wait. This is not reasonable 'entertainment' as promised when you purchase tickets.**I want to give these kids a 'do over'. I want them to experience the rides. They wanted to go on Transformers, The Mummy and Harry Potter. The only ride they went on was Despicable Me which was excellent. **I do think it's possible to correct the 'un-fun' memory of Universal these kids now have. Let's make it right.**Best Regards and Happy Holidays **Gary Randall****.***.****

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Universal Studios Hollywood

Customer service issue
Reported by GetHuman-garyran
Dec 28th, 2018 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 441 others
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GetHuman-garyran started working on this issue
Dec 28th, 2018 6:00am