We attended Halloween Horror nights on ******** and it was a disaster. The line was exc...

GetHuman1338416's customer service issue with Universal Studios Hollywood from October 2018

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The issue in GetHuman1338416's own words
We attended Halloween Horror nights on ******** and it was a disaster. The line was excessively long for guest relations so we were told to call but our drive to Universal Studios Hollywood was close to * hours. I would like a refund, the mazes were flooded and they scanned our tickets and then we were told that they were closed! I am so disappointed in there service. I saw that the wait was over * hours long and that was just ridiculous! I paid for the express pass after * pm. I paid so much that I would like a refund like everyone else.

GetHuman1338416 did not yet indicate what Universal Studios Hollywood should do to make this right.

How GetHuman1338416 fixed the problem
We were still up in Hollywood, so I woke up early the next morning and spoke to a customer service person and they helped me immediately. They were not able to refund me but they gave me Express tickets for Halloween horror nights for that evening
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Universal Studios Hollywood

Customer service issue
Reported by GetHuman1338416
Oct 13th, 2018 - 4 years ago
GetHuman1338416 shared how to fix
Seen by 29 customers so far
Similar issue to 173 others
0 customers following this
Items needed
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Name of Account Holder
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Home and Billing Address
Credit or Debit Card Number Used
Credit Card Expiration Date


GetHuman1338416 started working on this issue
Oct 13th, 2018 3:17pm
GetHuman1338416 confirmed the issue is fixed. Hooray!
Oct 15th, 2018 12:24am

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