We attended Halloween Horror nights on ******** and it was a disaster. The line was exc...
GetHuman1338416's customer service issue with Universal Studios Hollywood from October 2018
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The issue in GetHuman1338416's own words
We attended Halloween Horror nights on ******** and it was a disaster. The line was excessively long for guest relations so we were told to call but our drive to Universal Studios Hollywood was close to * hours. I would like a refund, the mazes were flooded and they scanned our tickets and then we were told that they were closed! I am so disappointed in there service. I saw that the wait was over * hours long and that was just ridiculous! I paid for the express pass after * pm. I paid so much that I would like a refund like everyone else.
GetHuman1338416 did not yet indicate what Universal Studios Hollywood should do to make this right.
I have an issue with Universal Studios Hollywood too
How GetHuman1338416 fixed the problem
We were still up in Hollywood, so I woke up early the next morning and spoke to a customer service person and they helped me immediately. They were not able to refund me but they gave me Express tickets for Halloween horror nights for that evening
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GetHuman1338416 confirmed the issue is fixed. Hooray!
Oct 15th, 2018 12:24am
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