In June of **** my family and I visited Universal Studios Orlando. While entering the J...

GetHuman1221167's customer service issue with Universal Studios Hollywood from September 2018

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The issue in GetHuman1221167's own words
In June of **** my family and I visited Universal Studios Orlando. While entering the Jimmy Fallon ride an employee left a large roll of paper towels on the staircase leading up to the second level. There were a lot of people walking up the stairs, my ** year old daughter was in front of me, she noticed the towels and sidestepped them but I wasn't so lucky. I tripped on the roll and fell onto my knees on the stairs injuring both of my knees and my back which I already had trouble with. I asked the employee that was standing maybe ** feet away on a landing if he knew about the towels because I just really hurt myself, and he looked at me and aragauntly said "yep"! I was so upset by that point I was in tears...with being hurt and then with his attitude. I reported the occurance to the employees at the second level of the ride. They apologized, said they would remove the roll of towels. I tried to proceed with our day, but I could barely walk, I finally went to guest services and reported the employee and the accident at which time they took my account and said they would file the complaint. I was unable to participate with my family on the remainder of the visit because I was in so much pain. I struggled thru it so not to ruin my daughters fun and just let her and my husband do a majority of the other rides without me!!! I woke up the next day and both knees were swollen, it ruined the remainder of our entire family vacation!!! I am attempting to get a refund because my knee is still messed up!! I have to see a doctor due to fluid on my knee, contact popping, and pain. I can't even bend and get up using my knees!!! I work in healthcare and a lot of my job requires bending!!! How can a park that caters to millions of people be so careless to leave something like that on a staircase of a bust ride, know that it is there, and not warn people and have an attitude when something like this happens?!?!?! I am on the verge of contacting an attorney!! Ibwant my money back!! We spent almost $**** just on tickets alone!!!!
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Universal Studios Hollywood

Customer service issue
Reported by GetHuman1221167
Sep 28th, 2018 - 2 mons ago
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GetHuman1221167 started working on this issue
Sep 28th 3:32am
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Sep 28th 3:37am