In June of **** my family and I visited Universal Studios Orlando. While entering the Jimmy Fallon ride an employee left a large roll of paper towels on the staircase leading up to the second level. There were a lot of people walking up the stairs, my ** year old daughter was in front of me, she noticed the towels and sidestepped them but I wasn't so lucky. I tripped on the roll and fell onto my knees on the stairs injuring both of my knees and my back which I already had trouble with. I asked the employee that was standing maybe ** feet away on a landing if he knew about the towels because I just really hurt myself, and he looked at me and aragauntly said "yep"! I was so upset by that point I was in tears...with being hurt and then with his attitude. I reported the occurance to the employees at the second level of the ride. They apologized, said they would remove the roll of towels. I tried to proceed with our day, but I could barely walk, I finally went to guest services and reported the employee and the accident at which time they took my account and said they would file the complaint. I was unable to participate with my family on the remainder of the visit because I was in so much pain. I struggled thru it so not to ruin my daughters fun and just let her and my husband do a majority of the other rides without me!!! I woke up the next day and both knees were swollen, it ruined the remainder of our entire family vacation!!! I am attempting to get a refund because my knee is still messed up!! I have to see a doctor due to fluid on my knee, contact popping, and pain. I can't even bend and get up using my knees!!! I work in healthcare and a lot of my job requires bending!!! How can a park that caters to millions of people be so careless to leave something like that on a staircase of a bust ride, know that it is there, and not warn people and have an attitude when something like this happens?!?!?! I am on the verge of contacting an attorney!! Ibwant my money back!! We spent almost $**** just on tickets alone!!!!
GetHuman1221167 did not yet indicate what Universal Studios Hollywood should do to make this right.
I have an issue with Universal Studios Hollywood too
How GetHuman1221167 fixed the problem
We are waiting for GetHuman1221167 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.