In June of **** my family and I visited Universal Studios Orlando. While entering the J...

GetHuman1221167's customer service issue with Universal Studios Hollywood from September 2018

3 views
 | 
119 similar
 | 
0 following
Help me with my issue
GetHuman1221167's next move: talk to Universal Studios Hollywood when they open (we'll send a reminder).
Universal Studios Hollywood's call center is closed now. We will text or email GetHuman1221167 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1221167 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
The issue in GetHuman1221167's own words
In June of **** my family and I visited Universal Studios Orlando. While entering the Jimmy Fallon ride an employee left a large roll of paper towels on the staircase leading up to the second level. There were a lot of people walking up the stairs, my ** year old daughter was in front of me, she noticed the towels and sidestepped them but I wasn't so lucky. I tripped on the roll and fell onto my knees on the stairs injuring both of my knees and my back which I already had trouble with. I asked the employee that was standing maybe ** feet away on a landing if he knew about the towels because I just really hurt myself, and he looked at me and aragauntly said "yep"! I was so upset by that point I was in tears...with being hurt and then with his attitude. I reported the occurance to the employees at the second level of the ride. They apologized, said they would remove the roll of towels. I tried to proceed with our day, but I could barely walk, I finally went to guest services and reported the employee and the accident at which time they took my account and said they would file the complaint. I was unable to participate with my family on the remainder of the visit because I was in so much pain. I struggled thru it so not to ruin my daughters fun and just let her and my husband do a majority of the other rides without me!!! I woke up the next day and both knees were swollen, it ruined the remainder of our entire family vacation!!! I am attempting to get a refund because my knee is still messed up!! I have to see a doctor due to fluid on my knee, contact popping, and pain. I can't even bend and get up using my knees!!! I work in healthcare and a lot of my job requires bending!!! How can a park that caters to millions of people be so careless to leave something like that on a staircase of a bust ride, know that it is there, and not warn people and have an attitude when something like this happens?!?!?! I am on the verge of contacting an attorney!! Ibwant my money back!! We spent almost $**** just on tickets alone!!!!
GetHuman1221167 did not yet indicate what Universal Studios Hollywood should do to make this right.
I have an issue with Universal Studios Hollywood too
How GetHuman1221167 fixed the problem
We are waiting for GetHuman1221167 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Universal Studios Hollywood's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Universal Studios Hollywood email you?
This email address isn't valid
Follow this issue
See how GetHuman1221167 fixes it.
This email address isn't valid

Universal Studios Hollywood

Customer service issue
Reported by GetHuman1221167
Sep 28th, 2018 - 22d ago
I have an issue with Universal Studios Hollywood too
Not resolved
Seen by 3 customers so far
Similar issue to 119 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Order Number
Name of Account Holder
Phone Number
Home and Billing Address
Credit or Debit Card Number Used
Credit Card Expiration Date
Timeline
GetHuman1221167 started working on this issue
Sep 28th 3:32am
GetHuman1221167 shared this issue with your circles on Google+
Sep 28th 3:37am