To whom it may concern,**I purchased tickets for Universal Studios Hollywood for...

To whom it may concern,**I purchased tickets for Universal Studios Hollywood for ***** and was not pleased with my experience what so ever. Not only were my Fiancee and I stuck on your Harry Potter ride TWICE while in movement, but we had additionally purchased the Express Passes (which you only allow Once per ride) so we kindly asked for a second opportunity on the ride since it was stuck and were denied by your employee. Additionally, when I purchased a drink from your Butter Beer stand for my fiancee, she was refused a straw and told to "just sip it", before being ignored as the next person was assisted. Finally, we went for lunch to your Panda Express and Both left with stomach aches. It was such a sad experience because when we both went to Universal in Orlando, we Absolutely LOVED it there, but last week's was a devastating disappointment, especially since we paid almost $***, assuming it would be just as outstanding.**Hoping to hear back from someone regarding our experience,**Isaac Cuautle