To whom it may concern:**My wife and I booked a vacation through United Airlines with e...

GetHuman-braceych's customer service issue with United Airlines from March 2021

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The issue in GetHuman-braceych's own words
To whom it may concern:**My wife and I booked a vacation through United Airlines with extreme excitement over a year ago. Sadly the entire world was hit with COVID-**. The occurrence of this pandemic affected what was sure to be a great vacation. So, with sadden hearts we had to cancel our trip.**We called in and we were offered a ** percent bonus if we took a credit rather than a refund. When we received the credit email ‘months’ later it was for close to $*,***. We were confused as we paid close to $*,*** for our trip. **Almost a year later we find ourselves still requesting the proper credit from the airline in which we’ve fallen in love with over the years. An airline which we used for our honeymoon to taking our daughter on her first flight. An airline which we’ve constantly referred friends, family and co workers to. How hurtful it has been to go back and forth almost a year and not be credited fairly.**We’ve been told our hotel was non refundable. We’ve spoken to The Roosevelt New Orleans numerous times as we’ve been their guest yearly. They have no record of any charges for us. They have also mentioned ‘Hilton’ which they are a brand of has been consistently considerate of ALL their customers and have been honoring their refunds through this entire pandemic. Non refundable reservations as well.**We’ve spoken to Edward Pearse, General Manager, Nikki Litcsei, Manager and Jessica Gillio front desk. From the top down there isn’t a record of ‘ANY’ payment. And, if there was a payment the entire organization has stated a ‘FULL’ refund would be administered because of the pandemic. They have shown empathy, compassion and consideration. **We are reaching out to you at United Vacations once again. We were hoping you’d show the same thoughtfulness. This ordeal has not only affected us but the entire world. We have experienced great loses in the past year. Unimaginable grief we wouldn’t want anyone to experience. It’s heartbreaking that we have to agonize with an airline we greatly respect over money we’ve spent and a credit that is rightfully ours.**United Airlines has always been a brand we trusted. We hope your sensitivities surrounding this situation increases. *******Best,****Chawntane M. Bracey **** Pelham Road *Suite -*K*New Rochelle, New York ***********@***.com*(***) ***.*****(***) ***.*****RESERVATION NUMBER- *K*L***U

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United Airlines

Customer service issue
Reported by GetHuman-braceych
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 2948 others
0 customers following this

Timeline

GetHuman-braceych started working on this issue
Mar 23rd 5:27pm
GetHuman-braceych indicated the issue is not fixed yet.
Mar 23rd 9:37pm

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