Udemy Customer Service Issues

Seeking Sponsorship Opportunity I am reaching out on behalf of Shri Ram College of Commerce (SRCC) to present an exciting sponsorship opportunity for the upcoming Festival of Youth Sports (FOYS'20) organized by the Sports Committee SRCC. With an expected turnout of approximately 25,[redacted] attendees, FOYS'20 will feature a variety of sports including Hockey, Cricket, Football, Table Tennis, Basketball, and Chess, as well as adventure sports and fun games like paintball, computer gaming, Rubik's Cube, anti-chess, and more. Our marketing strategies include banner and flex displays, as well as active social media promotion through our Facebook page with over 12,[redacted] likes, ensuring great visibility for your brand. By collaborating with us for the intra-college tournament, we can offer you a significant discount on your partnership for FOYS'20, a prominent sporting event within Delhi University. Thank you for considering this partnership opportunity.

I am unable to access my certificate of completion. Previously, I could view it by clicking on the green trophy icon in the top right corner, but now it is grey, indicating the course is not complete. Upon reviewing the lessons, I noticed an unmarked assignment. When I tried to mark it, I received an error message stating "progress cannot be changed for this item." Even after attempting to retake the assignment, it remains marked as complete, directing me to the next lecture without completing the course.

Hello, I recently signed up for the "Energy Healing with Colour and Art Certificate Course" by Melissa Crowhurst. When I purchased the course, it was priced at 63.90 Israeli Shekels, but my credit card was actually charged [redacted].70 Israeli Shekels by Udemy. I reached out to them two days ago to explain the situation, but unfortunately, I have not received a response yet. This has happened to me before, but the issue was resolved promptly then. I am disappointed and unsure of what steps to take next. I would appreciate any assistance you can provide. Thank you in advance. - Timi F.

I am registered as user [redacted] In preparation for tax returns, I needed a copy of a Udemy receipt. I noticed charges on my credit card for courses I did not order. To address this, I canceled my credit card on your site, which unfortunately made the ordered course details inaccessible. The most recent charge was on February 3rd, [redacted], for $[redacted].99. Reviewing my [redacted] bank statement, I found a charge on March 3rd, [redacted], which according to the receipt was refunded. However, this refund is not reflected in my bank statement. Once again, this charge was for a course I did not request. I kindly request a review and appropriate refund. Thank you.

A while back, I purchased courses on Udemy during a sale using my email and bought 8 courses, and later, I used my FB account to buy 2 more courses. Somehow, I now have two separate accounts and can't access the one with multiple purchases. I'm hoping to merge these accounts. I plan to contact my bank to find transaction details for the missing account. Please search for and combine both accounts, as they've been inactive due to this issue. My name is Matthew Christopher Embrey-McClain. Thank you for your help. Looking forward to resolving this and fully utilizing my Udemy courses.

Hello! I was looking to buy 3 courses that were on sale. When I checked my cart, they were $48, but at checkout, I got an error. After refreshing, the price jumped to $82. Can you assist in buying the courses for the initial $48? I purchased them under [redacted] Appreciate your help!

I bought a course using UPI, and the payment went through successfully. However, when I tried to help my friend purchase the course using my UPI account, the payment was successful but the course wasn't delivered. In the end, my friend used a different account to pay for the course. I am now seeking guidance on the refund process. My email is [redacted], and my friend's email is [redacted]

I bought the 'Learn Ethical Hacking From Scratch' course on Udemy's mobile app for [redacted] INR on April 10, [redacted], at 8:30 pm IST. The purchase went through, and the bank confirmed the transaction, but there is no record of the purchase on the Udemy app nor any confirmation message from Udemy. I paid [redacted] INR for the course, but I haven't gained access to it. I am seeking assistance to resolve this issue by receiving a refund for the amount charged to my account - [redacted] INR.

I'm having trouble logging in to my Udemy account. This is concerning because I'm unable to access a specific course I was interested in and have around $[redacted] worth of courses that I can't reach. Typically, Chrome remembers my passwords, but Udemy is now prompting me for it. After going through the "Forgot password" process and creating a new password, I still can't log in successfully. Now, as there's a course offer expiring soon that I'd like to take advantage of, I'm worried whether this issue will persist. My username/email is [redacted]

1. I need assistance with adjusting the currency displayed on my account. Currently, the course prices are in Australian dollars, but I would like to switch it to US dollars. Kindly remove any reference to Australian dollars and update the prices to be shown in US dollars. 2. I am currently located in Europe and noticed that I am only seeing international courses, not from the US. I would like to have the option to choose where my courses are sourced from. Could you please set my account to default to displaying US courses regardless of my location and guide me on how to access and select international courses? Thank you.

I was in the middle of enrolling in courses on Udemy, where the total price for four courses was less than $20. As I was about to complete the purchase, the price suddenly increased to nearly $[redacted]. I am interested in getting a discount on the permaculture design course. Also, I found it challenging that Udemy lacks live chat or direct customer service contact options. It seems not very user-friendly.

I am interested in the course "Gamification: Motivation Psychology - The Art of Engagement" on Udemy. I plan to apply through my workplace with other colleagues and need more details regarding study times. Could you provide information about specific class discussion times, time commitment per week beyond lectures, and if there is a requirement to be online at set times? I am keen to speak to someone via phone, but have been unable to find a contact number for the company or instructor. Thank you for your assistance. - Deb

1. After posting a review for my completed course, I noticed the instructor replied to my comment. However, I am unable to view the instructor's response when I click on the message in my profile. This seems to be a bug preventing accessibility. 2. I am curious why Udemy does not provide options to submit tickets online or via email through their website or social media platforms. 3. It would be beneficial if Udemy could remove the time duration displayed on certificates. This practice may undervalue the courses as it doesn't accurately reflect the time students invest in research and projects. Adjusting it to reflect a standard duration per week could enhance the certificate's reputation. 4. I suggest adding the option to filter courses by the country of origin. This would help distinguish courses produced by instructors whose content quality may vary, ensuring a more accurate rating system based on student feedback. I hope you will consider these suggestions as I frequently recommend Udemy to students and plan to list my own courses on the platform. Thank you for your attention to these matters. Best regards, C.T. TRADEIT365 (PTY) LTD General Manager

I have completed the Certificate Course in Psychological Counseling on Udemy. I'm disappointed because the instructor did not include the promised supplemental material in twelve out of the sixteen sections. Despite mentioning links and readings in lectures, there are no materials provided. Many students have raised this issue in the comments, with no response from the instructor or Udemy. It is crucial for Udemy to address this situation by holding the instructor accountable for fulfilling their commitments. The lack of teacher engagement and missing course content are significant concerns that need to be resolved promptly. Thank you for looking into this matter. Regards, Hiyaguha Cohen

I have completed the "Business Fundamentals: Corporate Strategy" course [redacted]% but have not received my certificate yet. The option to download the certificate is missing despite finishing the course, as the green trophy option is not available. Even in the course overview, there is no option to download the certificate. I have tried various methods, including unmarking completed sections and re-completing them. I have not received any email confirming the completion or providing the certificate. Please address this issue promptly and send me the certificate via email at your earliest convenience. Your assistance in resolving this matter and issuing the certificate will be greatly appreciated.

Hello, I recently uploaded my first course on Udemy and received a congratulatory email after some trial and error. Believing the course was ready, I created an essential coupon code for reviews - a 3-day free coupon. However, my students are unable to access the course as it's still in draft mode, and the crucial coupon is set to expire soon. Can you reset or extend the coupon so my students can review the course as intended? This is vital for the success of the course. Course link: [redacted] Coupon code: ABLETON-REVIEW-PROMO Thank you for your assistance. I have high hopes for the success of this course. Best, Jason

Hello Udemy Team, I recently discovered your website on Friday evening when an advertisement popped up while I was using my PayPal Account. Upon visiting, I was excited to explore the classes offered for the first time. I found several classes listed for $9.99 and eagerly added them to my cart after registering. Later, after researching Udemy and attending to household duties, I returned to find the prices had increased drastically to over $1,[redacted]. I would appreciate your assistance in obtaining the classes at the originally advertised price of $9.99. I'm new to Udemy and eager to start learning with the classes I selected. Thank you for your help.

I recently purchased a course on Udemy named "Mastering Algorithms and Data Structures using C and C++" for Rs. [redacted] through the Udemy app on May 14, [redacted]. However, the course is not showing up in my account's course section, and I haven't received any confirmation email. My payment history is also not reflecting this purchase. I used two different email addresses: [redacted] for my Udemy account and [redacted] for payment on Paytm, which may have caused the issue. I have already uploaded screenshots of my purchase details. I read the instructions on merging accounts in the "Finding My Missing Course" article. Could you please assist me by resolving this matter or providing me with contact information to clarify the situation? Thank you.

I enjoyed the singing program and have a question about whether our church worship team can participate in phases 1 and 2. I recently read an article mentioning shared accounts, so I wanted clarity before signing up. Our group consists of 6 members. I understand that after each lesson, we need to submit an acapella video, which one of our team members can do on behalf of the group. If we are allowed to share an account, we are willing to provide a signed letter from our Pastor as proof. We are eager to hear your feedback. Regards, S.A. Email: [redacted] Phone: +27 62 [redacted]

I paid for two courses on May 30, [redacted]: "Learn German Language: Complete German Course - Beginner" and "Learn German Language: Complete German Course - Intermediate." Despite the deduction from my bank balance, the courses have not been issued to me yet. I reached out to Udemy's customer care on May 31, [redacted], providing complaint number [redacted]. Today is June 1, [redacted], and the courses are still not available on my profile. I attached a screenshot of the transaction completion email sent to me on May 30, [redacted], along with my complaint to Udemy's customer care. I've been continuously trying to contact their support, but my request seems to be stuck "on hold" due to automated responses. Please rectify this issue promptly and activate the courses I purchased. It is my right as a customer to receive the product I paid for in a timely manner.