Ubiquity failed to respond in any way to this complaint. Ubiquity is unreachable by telephone. In summation, Ubiquity failed to help in any way or even respond. The equipment they manufacture might be good but it is easily utilized in a criminal manner and they obviously don’t care one bit. I can only say their customer service is non-existent.

GetHuman-unexpect's Technical support issue with Ubiquiti Networks from September 2019

Help with my Ubiquiti Networks issue
The issue in GetHuman-unexpect's own words
Have Ubiquity help identify the crooks who used their equipment in a criminal manner. ... I used to live in Washington, DC and purchased a house in Mexico to relocate just over a year ago. The house was in ‘turnkey’ condition including new furnishings, cutlery, bed and bath linens, etc. It also came equipped with what the sellers said were * WiFi range extenders necessary since all walls (interior and exterior) are made of brick and block. In fact (and not discovered until about * weeks ago) the “range extenders were Ubiquity UniFi UAP-LR PoEs for which the sellers never turned over the software CD or the ***-page user guide so we would NOT know the equipment’s true capabilities. **Since we moved in and until the equipment’s true capabilities were discovered, the sellers have surveilled and corrupted every device that connects to WiFi. Fundamentally, their premeditated goal was identity theft and fraud and they have achieved that by securing credit cards in our name and purchasing merchandise on the internet utilizing our accounts. **Obviously, this is not the intended use of Ubiquity UniFi equipment but sadly it has been contorted that way in this circumstance. As you can imagine, they have recorded and uploaded every webpage visited, every User ID and password, every instant message, photo, file, bank account, tax return, identity verification answer, and keystroke to accomplish this. They have also compromised every operating system, infecting them with malware and, on several occasions crashed my laptop and made our iPhones inoperable. **The harder we fought the (then unknown) ‘hackers’, the more blatant and destructive they became. Microsoft, Apple, AT&T, and American Express have all confirmed after analyzation of the facts that we have been subjected to aggressive, malicious ‘hacking’ and that many criminal acts have been perpetrated against us. **I know beyond any reasonable doubt that the sellers are the perpetrators. They misdefined what the equipment was, withheld the accompanying software and ***-page user manual, paid substantially more than was necessary to extend the WiFi signal, installed the equipment, and were the only ones who had access to scan the QR codes on each device to register themselves as the Controller. This last part I know because, when I downloaded the software and user guide from the net, I tried to register myself as the Controller to prove that a Controller had already registered the devices...and there can only be one (Controller). And the devices have indeed been registered to and by a Controller. **But knowing is not enough. I need proof and this is the purpose of my correspondence to you. I would like to know, if I mail the * UniFi devices to Ubiquity, could you (through forensic analysis of the electronics) prove for us the identity of the registered Controller so we can take appropriate legal action and bring these criminals to justice. **Please let me know and, if so, I will happily ship you the * devices so you can provide me with documentation identifying exactly who the registered Controller is. **Please respond at your earliest convenience so I can take the next step.**Cordially,**Tim Richardson *UnexpectedP*****@***.com****-***-**** (U.S.)
Because Ubiquity doesn’t care that it’s equipment is so easily used for corrupt and illegal activity, there will be more victims.
I want Ubiquity to analyze the guts of the UniFi UAP-LRs used to perpetrate these crimes so they can be held accountable.
I did everything I could to try to reach Ubiquity and communicate my issue so they could help me catch the criminals.
I tried everything I could to get their help. As mentioned, they never even responded.
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Ubiquiti Networks

Unify PoE UAP-LR
Technical support issue
Reported by GetHuman-unexpect
Sep 16th, 2019 - a year ago
Not resolved
Seen by 33 customers so far
Similar issue to 805 others
0 customers following this
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Timeline

GetHuman-unexpect started working on this issue
Sep 16th, 2019 11:38pm
GetHuman-unexpect shared this issue with others over email
Sep 17th, 2019 12:14am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 19th, 2019 3:43am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 19th, 2019 3:45am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 19th, 2019 5:34pm
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 19th, 2019 5:36pm
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 19th, 2019 5:52pm
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 20th, 2019 6:24am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 20th, 2019 5:15pm
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 20th, 2019 5:16pm
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 22nd, 2019 3:16am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 22nd, 2019 3:16am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 22nd, 2019 9:42am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 25th, 2019 6:49am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 26th, 2019 4:24am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 26th, 2019 4:24am
GetHuman-unexpect indicated the issue is not fixed yet.
Sep 26th, 2019 4:24am

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