Wi-Fi issues with the Unifi AC Pro. The wireless throughput from the unifi AC Pro fluct...

GetHuman3216360's Technical support issue with Ubiquiti Networks from July 2019

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The issue in GetHuman3216360's own words
Wi-Fi issues with the Unifi AC Pro. The wireless throughput from the unifi AC Pro fluctuates constantly. I have gone through multiple troubleshooting steps. the signal will change from ***Mbps to ***, then ***, then **, and back up to about ***Mbps. This happens while standing next to the access point or in any location throughout the house. *I have moved the unifi to a location where it is not around other electronics or devices with Wifi and away from the microwave or other appliances.*I have switched out both Cat *e cables and even used a cat * cable.*I have rebooted and reset the device.*I have tested it with multiple Wi-fi devices (cell phone, laptop, Game systems, TV)*I have turned on and off the auto optimize beta feature.*I have followed other suggestions from the UniFi - Troubleshooting Slow Wi-Fi Speeds sectiopn on your website.*I have tested the connection with one device using Iperf and get slow speeds.*I have used another unifi AC Pro in case the first one was defective.*Throughput on all of my wired devices have no issues. I wired my computer into the secondary connection on the unifi and have full speed with no issues.*I have checked for channel overlap. *Videos buffer and I am getting disconnected from netflix and prime video when the throughput falls.*Is there anything I may have missed to fix this issue?

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Ubiquiti Networks

Technical support issue
Reported by GetHuman3216360
Jul 9th, 2019 - 3 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 596 others
0 customers following this


GetHuman3216360 started working on this issue
Jul 9th, 2019 1:08am