Good evening,*I ordered from Uber eats for the first time and received a text that my...

GetHuman-cosmliv's customer service issue with UberEATS from December 2018

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The issue in GetHuman-cosmliv's own words
Good evening,*I ordered from Uber eats for the first time and received a text that my card was charged. I called the restaurant to make sure they got my order and they confirm. Then ** minutes later I get an email saying the order was cancelled because the driver couldn't get in contact with me but the thing is they never contacted me. I had my phone next to me the whole time. I even called the restaurant again to ask them what happen and they said the driver came to pick up the order and left with the order in hand. *After the email I also realized that my money was not refunded . This is very sad. I was trying to treat my family to something nice. If you can't at least deliver my food could you please put my money back in my account so I can order from some other trusted company.
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Customer service issue
Reported by GetHuman-cosmliv
Dec 6th, 2018 - a mon ago
I have an issue with UberEATS too
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GetHuman-cosmliv started working on this issue
Dec 6th, 2018 2:56am