I recently took an Uber trip with the original ride price quote of $*.**. The driver to...

GetHuman5439187's Dispute a Charge issue with Uber from November 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5439187's own words
I recently took an Uber trip with the original ride price quote of $*.**. The driver took a wrong route and went over a toll bridge. She then had Uber charged me for the bridge tolls claiming that the Uber navigation told her to go over the bridge. since the toll to go over the bridge is ** dollars it does not make sense given the original rice quote that Uber navigation would instruct the driver to go over the toll bridge. **My trip was in town going from my home in Fort Lee, NJ to a pain clinic in Fort Lee, NJ. she went over the George Washington bridge that would take her into New York City. **I disputed this and Uber initially made a refund adjusting the price to the original quoted price of $*.**. then they adjusted the price again to $**.** with no explanation. My guess is they added the ** dollars in bridge toll again. **The Uber ap help feature is no help. It just states that the price was adjusted once so they will not adjust it again. **To summarize, Uber is going to charge me $**.** for a trip that should be just a few miles long because the driver made a mistake of going over a toll bridge whne she should have never done so.

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Dispute a Charge issue
Reported by GetHuman5439187
Nov 6th, 2020 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 6593 others
0 customers following this
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GetHuman5439187 started working on this issue
Nov 6th, 2020 5:07pm
GetHuman5439187 indicated the issue is not fixed yet.
Nov 6th, 2020 10:47pm