I was wrongfully charged * extra trips and now my account is in dubble overdraft, and there no phone number to call you guys!!!

GetHuman-kira_tre's Dispute a Charge issue with Uber from May 2020

Help with my Uber issue
First: share to improve GetHuman-kira_tre's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kira_tre may need:
Email address, Phone number, and Full name
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-kira_tre's own words
I was trying to get a single trip from airport to hotel at **pm. ... MY Current Balance*-$**.** *My Available Balance*-$**.****PENDING TRANSACTIONS*** issue* UBER *TRIP,*-$**.****POSTED TRANSACTIONS*Date: May **, *****Personal transaction -$**.***Left in my account -$**.****was posted and charged for this prior to charge for ** issue, then my bank for some reason changed the order and after amounts left over the day fallowing.***** issue* Date: May **, *****NSF Item Paid Fee DEBIT:Purchase UBER TRIP,**** MARKET ST AMT:$**.***Auto & Transport Fee**-$**.***Left in my account $**.****** issue* Date: May **, *****Purchase UBER TRIP,**** MARKET ST ********** CAUS*Auto & Transport Debit Card**-$**.***Left in my account $**.****charged and accounted for after my personal charge, then my bank for some reason changed the order and after amounts left over the day following.** SITUATION*I only ordered one trip from LUKE from seattle airport--asked if there was a place on the route to the hotel that wouldn't charge any extra that the passenger could get something to eat due to diabetes sugar levels-- Luke said yeah not a problem and took her (Jen) to Jack in the box-- then took her to the motel with her * carry on bag and * under carry bag. TOTAL time was ** min & SOMEHOW I got charged for a "Long pickup fee"! When I was already charged for time and miles separately. (The length of time determined to be incurring the charge for the "long pick up fee" is not defined.)**So, *: I get charged extra for a trip that was later discovered to be a special shuttling service on your sight.**: I get charged more than once for this to my account, thus causing me to go into overdraft on my bank account.**: I am still even looking at dubble charges of overdraft to my account for that pending charge. AS WELL AS for each overdraft I incur I get a **$ fee charged to my account on top of it all.**: I have spent the last * days trying to get to where I can contact SOMEONE about this ****! I have looked threw many many places trying to find a number- only to discover that the number is bogus leading to nowhere but a dead line. The website is so clunky I can't even find a sight map nor anywhere but a dumb Q*A part of the sight that DID NOT answer my issue at all. There are no online places to talk to a person directly. There is ONLY this that I was able to find and attempt to get this settled and the account for both uber and my BANK figured out.** SOLUTION*What is the defined time for incurring a "Long trip fee" ?**I want refunded & compensated for these things totaling : $***.***Broken down:*Issue ** @ $**.** **The overdraft fee from my bank @ $**.** **Issue ** @ $**.** **The overdraft fee from my bank @ $**.** **Issue ** @ $**.****I believe this is fair due to the nature of the charges, The lack of care & customer service, & how it has affected my bank account which I will still have to pay the fee of $** twice because of this.
they charged me * times again and then sent me into a double overdraft with my bank. NOT TO MENTION NO ACTIVE PHONE NUMBER TO CALL UBER AND DISPUTE THIS DRIVER OR SERVICES!!!!!
I want refunded these * other trips I did not order and compensated for the overdrafts to my account, and not have to haggle over ****** customer service and argue over this.*I want refunded & compensated for these things totaling : $***.***Broken down:*Issue ** @ $**.** **The overdraft fee from my bank @ $**.** **Issue ** @ $**.** **The overdraft fee from my bank @ $**.** **Issue ** @ $**.**
I expected honesty and not to be taken advantage of and then not have a place to call in order to report and talk to customer service and get refunded for these * extra trips that I DID NOT order.
I have tried to talk and call all the numbers i found for customer service for uber and they were all FAKES!!! Then i have to fight threw confusing sights and forums just to try and find SOMEWHERE to report this and still I AM NOT RECEIVING ANY PROPER RECOURSE FROM THIS BUSINESS!!
How GetHuman-kira_tre fixed the problem

We are waiting for GetHuman-kira_tre to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


I only ordered * trip that was ** min from airport to hotel
Dispute a Charge issue
Reported by GetHuman-kira_tre
May 28th, 2020 - a year ago
Not resolved
Seen by 23 customers so far
Similar issue to 7583 others
0 customers following this

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians