First off I feel Uber customer service reps don't read wat I'm even saying and send the...

GetHuman4878876's Dispute a Charge issue with Uber from May 2020

Help with my Uber issue
First: share to improve GetHuman4878876's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4878876 may need:
Email address, Phone number, and Full name
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4878876's own words
First off I feel Uber customer service reps don't read wat I'm even saying and send the same automated reply...I need a call back or a manager to reply who pays attention. My last trip I cancelled cuz he was going the wrong way on screen and the minutes kept going up ...I got a $*.** cancellation fee wen I thought it's only *$?? Plus the driver was completing a trip anyway far away so why was I charged at all? I used a promotion code so I should have the cancellation fee be taken out of that not from a credit card on file ..I have no funds on cards more than *.** I think so now I can't use Uber cuz of this fee i shouldn't have got anyhow.can u call me ***-***-**** or email me *****@***.com...thx melissa feifer...I use Uber everyday and this fee never has applied.

GetHuman4878876 did not yet indicate what Uber should do to make this right.

How GetHuman4878876 fixed the problem

We are waiting for GetHuman4878876 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Uber

Dispute a Charge issue
Reported by GetHuman4878876
May 27th, 2020 - a year ago
Not resolved
Seen by 35 customers so far
Similar issue to 7613 others
0 customers following this

Timeline

GetHuman4878876 started working on this issue
May 27th, 2020 11:35pm
GetHuman4878876 indicated the issue is not fixed yet.
May 29th, 2020 9:24pm