Can't make it more catchy. Your own data clearly shows well over * hours have passed and there has been no response. It appears that the 'backlog' which first appeared as in the low ***s is now up at least ** or fifty more. Your own robot tells you its the same issue as * others concurrently. Yet no customers are following this. Obviously the concept of 'quality control' doesn't work. Now there are * - but only ? -ustomers following this???? What kind of dope are you guys on? Perhaps my contact info has been deleted by your 'admired' robot. I'll be calling USAA tomorrow and demand a live person get involve. Stop the illusion of hiiding behind a robot. Gee, aI see at*east * more of your customers have seen this, still only * other concurently. No data on how many have the same issue in total or how many have just given up. Better have a real live person contact me during whatever you consider normal working hours but not during MST hour of now (*** pm) through * am tomorrow. Clear enough?

GetHuman-zequali's Roadside Assistance issue with USAA from December 2019

Help with my USAA issue
The issue in GetHuman-zequali's own words
I contacted the auto service people yesterday afternoon to get my car towed where it had run off the track.*They had all the details and had made some arrangement. I asked what was the name of the towing company they had contacted. They said they would call me back to tell me that.*There has been no contact or further communication from the USAA partner.*I have been a USAA member for well over ** years!!!!!!!!!!!*This is absolutely the worst experience I have had with USAA.**Lew Levenson, CDR USNR-R**** *** ****

GetHuman-zequali did not yet indicate what USAA should do to make this right.

Just exhausted my patience. *For you, I'm glad my issue was not off the side of the road in the mountains near here.*USAA is fast accumulating black marks for keeping their own skirts clean at sifting the burden of this to your robot.
How GetHuman-zequali fixed the problem

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USAA

Roadside Assistance issue
Reported by GetHuman-zequali
Dec 3rd, 2019 - a year ago
Fixed
Seen by 23 customers so far
Similar issue to 574 others
0 customers following this
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Timeline

GetHuman-zequali started working on this issue
Dec 3rd, 2019 10:19pm
GetHuman-zequali indicated the issue is not fixed yet.
Dec 4th, 2019 2:28am
GetHuman-zequali indicated the issue is not fixed yet.
Dec 4th, 2019 2:52am
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:36pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm
GetHuman-zequali confirmed the issue is fixed. Hooray!
Dec 4th, 2019 10:37pm

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