I have the name of the attorney. I have their contact information. Here's the problem...

GetHuman1617568's customer service issue with USAA from November 2018

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The issue in GetHuman1617568's own words
I have the name of the attorney. I have their contact information. Here's the problem. The attorney that was hired has not done anything with the case. The day the attorney went to see Donald in the rehab, I received a phone call from the attorney's office, giving me all the info on who i am to deal with in that office. *By that point the girls insurance Geico, contacted me, so I had a case workers information. I emailed and verbally gave the Geico case workers information to the girl at the attorney's office. She told me not to take to Geico again they would contact them. Well the case worker calls me once a month asking what we were doing they would like to get the case settled, and that if we had an attorney to give him the information. I remailed the case worker info to the attorney and now I'm getting letters from Geico asking to contact him with what are doing and the attorneys information. Because he's not getting any answers from anyone.
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Customer service issue
Reported by GetHuman1617568
Nov 24th, 2018 - 10 mons ago
I have an issue with USAA too
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Seen by 3 customers so far
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GetHuman1617568 started working on this issue
Nov 24th, 2018 6:06pm