I bought a mattress at Mattress Firm in Meyerland Houston. They left a message two wee...

GetHuman1151923's customer service issue with US-Mattress.com from September 2018

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The issue in GetHuman1151923's own words
I bought a mattress at Mattress Firm in Meyerland Houston. They left a message two weeks ago that they were coming out. I happened to be out of town. They never even asked me if I could be home. Then they were suppose to come out today between *:** and *:**. I called the store and they said I didn’t even have an Appt. I called the store and he said he would make the appt for *:**. They called and said they were coming between **** and *:**. Nobody is coming to my house at night. So now I made the Appt for next Sunday at **:**-*:**. I would return it but I already paid for it. This is the last time I will ever do business with you people because I hired somebody to come and help me make that bed. I can’t lift the mattress to put the pads on. I’m furious!

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Customer service issue
Reported by GetHuman1151923
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 2 others
0 customers following this


GetHuman1151923 started working on this issue
Sep 16th, 2018 7:54pm