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UPS (International) Customer FAQ

Top Answers & How-to Guides

What is UPS (International)'s Phone Number?

The question we are asked most often is about how to talk to UPS (International) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent UPS (International) Customer Questions

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Delivery and Shipping

What countries does UPS deliver to?

UPS has a global delivery network covering over 220 countries and territories. This includes regions like North America, Latin...
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How long does international shipping with UPS take?

Shipping durations with UPS vary based on the service selected, destination, and customs procedures. UPS Worldwide Express is...
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Can I track my international shipment with UPS?

Yes, customers can track their international shipments through UPS's easy-to-use online tracking system by entering their...
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What are the different international shipping services offered by UPS?

UPS offers a range of international shipping options to meet different customer needs, including express delivery for urgent...
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Package Management

What are the weight and size limits for international packages?

UPS International has specific weight and size limits for packages that vary by shipping service. Most international shipments...
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Can I schedule a pickup for my international package?

Customers can indeed schedule a pickup for international packages with UPS. This can be done via the UPS website, where you can...
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Can I combine multiple international shipments into one?

UPS (International) usually mandates that shipments to different recipients or addresses are processed separately. However, if...
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What packaging is recommended for international shipments?

When shipping internationally with UPS, it is important to use strong cardboard boxes and adequate padding, such as bubble wrap...
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Shipping Regulations

What documents are required for international shipping?

For international shipping, necessary documents typically include a commercial invoice, packing list, possible certificate of...
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What items are prohibited for international shipment?

When shipping internationally with UPS, certain items are prohibited due to legal and safety reasons. These include explosives,...
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Are there restrictions on shipping specific items internationally?

Indeed, UPS (International) has specific restrictions on certain items sent internationally. Each country has unique...
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Claims and Insurance

Does UPS offer any insurance options for international shipments?

UPS provides declared value coverage for international shipments, which acts as a form of insurance against loss or damage...
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What is the process for filing an international claim?

Filing an international claim with UPS involves gathering essential documentation like the shipping receipt and proof of value....
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How can I change the delivery address for my international shipment?

To alter the delivery address for an international shipment via UPS, one must check the shipment's status first. If it is still...
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