I placed an order in june from hollister co. Amounting inr****.**. The delivery wasn’t...
GetHuman-satyanka's customer service issue with UPS (International) from July 2018
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The issue in GetHuman-satyanka's own words
I placed an order in june from hollister co. Amounting inr****.**. The delivery wasn’t attempted. I got a call from one of your associates regarding a custom duty fee of around ***** which i wasn’t aware of and couldn’t have paid since i was out of town and the delivery could only be received by the butler who i didn’t leave the money with.**After this there was no further communication until i contacted the seller who claims that the shipment is being held with you and requested me to get in touch with you. It’s been very long since i placed the order in june beginning and it still hasn’t been delivered. The order id of ups is *ZV****R************I am now living in Mumbai, Maharashtra.*My residential address is B-*** Gokul Crescent, Koldongri, Andheri East, Mumbai-********I want the shipment delivered at the above address if possible else please return it the seller who will only initiate the refund once the shipment reaches them**Also please update me with the custom fees if any (which shouldn’t have been charged in the first place) that i’ll have to pay at the time of the delivery.**I wrote a similar mail to ups to which i didn’t receive a reply**Thank you*Satyankar Bajaj
GetHuman-satyanka did not yet indicate what UPS (International) should do to make this right.
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How GetHuman-satyanka fixed the problem
After i got in touch with gethuman i was contacted by ups saying that they will deliver the package to my new residence but the duty will still be charged..
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