Hello,*I went to ulta in Springfield Virginia yesterday ********** at *:** to get a hai...

GetHuman3375059's Complaint issue with ULTA.com from August 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3375059's own words
Hello,*I went to ulta in Springfield Virginia yesterday ********** at *:** to get a haircut when I discovered that my appointment didn’t go through online so I was trying to get a new appointment.*The lady was very helpful answering all my questions nicely with a beautiful smile when one worker started talking to me rudely when she was cutting customer’s hair.*The thing that I didn’t ask or talk to her, she just started yelling at me to stop me asking questions and go home.*I told her you are encouraging me to never come back here, she said please don’t come back we have enough customers.*I spoke with the manager about what happened and since this is my fourth bad experience in ulta I feel like no one is fixing anything there.*I’m very very disappointed.

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Complaint issue
Reported by GetHuman3375059
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 355 others
0 customers following this


GetHuman3375059 started working on this issue
Aug 5th, 2019 10:55pm