I placed an order yesterday. For a T* *.* single pass straighter. They had it on sale f...

GetHuman-deandapl's customer service issue with ULTA.com from December 2018

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The issue in GetHuman-deandapl's own words
I placed an order yesterday. For a T* *.* single pass straighter. They had it on sale for $**.**. After ordering one I ordered a second for my daughter. **Today they cancelled my order saying there was a glitch in their system...it took my order. Charged my card and went through the entire process. And today they are saying they had a glitch in the system and could not fulfill the order at that price. **The first lady I spoke with was rude and accused me of yelling... I was not yelling in the least bit. They refused to fix it and said it was not their problem. **That is false advertising. If I had been in store they would have had to honor it. I have a business. And have had to honor prices that were mistakenly given.. because it was advertised at that price. **I want the order fulfilled.
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ULTA.com

Customer service issue
Reported by GetHuman-deandapl
Dec 3rd, 2018 - 2 mons ago
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GetHuman-deandapl started working on this issue
Dec 3rd, 2018 11:32pm