When I called UBox for estimates, I was advised that I would need * boxes for $**.** pe...
GetHuman1378201's customer service issue with U-Haul from October 2018
Help with my U-Haul issue
Next: our robot will wait on hold for GetHuman1378201 to get a U-Haul rep on the line!
Always use the GetHuman Phone tocall U-Haul. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1378201's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1378201 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1378201's own words
When I called UBox for estimates, I was advised that I would need * boxes for $**.** per box plus liability insurance of $** per container, plus unit deliver of $***, destination delivery of $*** and shipping cost of $****. I was told that I could add more boxes later on and all I would pay for extra box plus drop off cost.*I had * boxes delivered and assumed I would be paying for extra boxes but not extra shipping.*Upon delivery of boxes at my destination, I was surprised to see the shipping charges. I called to question these charges but was told that shipping price increased and was advised to fill out online complaint, which I did. I received a call from the manager at West Oaks, who argued about the charges and refused to refund over-charge for shipping.*I find this deceptive sales technique as the price quoted to me did not mention shipping cost to increase as well. If I was advised about it, I would have asked for a definite price so there are no surprises at the end.*I am not happy about the cost of shipping because I was not advised about increase in shipping costs up front, otherwise I would have found an alternative company who quoted me one price without having any surprises at the end. *I am disputinge excessive shipping charge which I was not made aware of and as such, I am requesting a refund of $****.**.*Thank you for your assistance.*Agha Ahsan
GetHuman1378201 did not yet indicate what U-Haul should do to make this right.
I have an issue with U-Haul too
How GetHuman1378201 fixed the problem
We are waiting for GetHuman1378201 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.