I have e-tickets for Turkish Airlines flights. I have got an email informing that my fl...

GetHuman-rimdus's customer service issue with Turkish Airlines from April 2019

Help with my Turkish Airlines issue
The issue in GetHuman-rimdus's own words
I have e-tickets for Turkish Airlines flights. I have got an email informing that my flight has a schedule change, so I need to go through change procedure. I would like to confirm the change, however I can't do it: self-service displays errors and fails to confirm the change* phone No given in the email (*** *** *** * ***) is incorrect and not working* Lithuanian call center (I'm from Lithuania) is not accessible at any time, seems not working at all.**Would be great if someone could solve this problem by email.

GetHuman-rimdus did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman-rimdus fixed the problem
It was completely impossible to make things OK using the call center (calling *** *** *** * ***, the number was provided in the email from airlines). No human speaking agent was available there, and all attempts to get though robot-managed conversation was a waste. But later I'have succeeded to call * local office (in my country which is Lithuania). It was hard to get through, but finally when I was connected with human agent everything went smoothly and my tickets are changed at last.
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Turkish Airlines

Customer service issue
Reported by GetHuman-rimdus
Apr 7th, 2019 - 2 years ago
Fixed
GetHuman-rimdus shared how to fix
Seen by 6 customers so far
Similar issue to 2210 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-rimdus started working on this issue
Apr 7th, 2019 8:55pm
GetHuman-rimdus confirmed the issue is fixed. Hooray!
Apr 8th, 2019 12:06pm

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