Zindel Pinchas Schliesser Ticket number ************* ****-***** LIS-TLV-LIS**I travel...

GetHuman1476797's customer service issue with Turkish Airlines from November 2018

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The issue in GetHuman1476797's own words
Zindel Pinchas Schliesser Ticket number ************* ****-***** LIS-TLV-LIS**I travel quite often with Turkish airlines on connection flights. Only this time, unfortunately, I made the booking directly on the site of Turkish airlines. An hour after the booking I realized that I made a mistake and immediately phoned the customer service to cancel the booking I've made. I was told that this kind of ticket couldn*t be refunded. All agencies (even edreams) allow cancellation with refund within the first ** hours of booking, but your company wasn*t nor understanding nor flexible about this. So I tried to postpone the flight. But also that was impossible: no matter what date I would suggest the difference of fee was double the price of the original ticket. So it was better to loose the ticket. In desperation I asked the lady from the customer service to please help me choosing a date I can postpone the ticket without paying a fortune . But the lady said she couldn*t help me. At this point I cancelled the ticket and I was told that out of the price I paid, I would get back the taxes: ** €. Ridiculous! REALLY VERY DISAPPOINTING SERVICE! I think that they could do at least a parcial refund.

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Turkish Airlines

Customer service issue
Reported by GetHuman1476797
Nov 3rd, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 535 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman1476797 started working on this issue
Nov 3rd, 2018 12:00pm
GetHuman1476797 indicated the issue is not fixed yet.
Nov 3rd, 2018 12:01pm