No reference number and lost * baggages

GetHuman-chiloveb's customer service issue with Turkish Airlines from July 2018

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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-chiloveb's own words
Lost * baggages and Turkishairline didnt give us reference number, *Turkishairlines office Brukinafaso also closed by purpose. We have no chance to contact with them. ****my husband got your flight from Japan Narita to Brukinafaso on * july. *But our * baggages hasnt arrived yet!*and there are no turkish airlines workers at all in Brukinafaso airport.*we couldnt get reference number.*i am his wife and Japanese, so I asked Japan about our **baggages.*Customer service in japan*said our baggages will arrive **July.*but my husband went to airport, but it hasnt come*yet again. Nobody explain our*baggages. and turkishairlines office in Brukinafaso, also closed.*we cant contact with anyone.*we called baggage claim center in turky, but we cant understand what they were talking about.*I am pregnant now, i need something from my baggages.*Please contact us,and return to our baggages.

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Turkish Airlines

Customer service issue
Reported by GetHuman-chiloveb
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 124 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-chiloveb started working on this issue
Jul 8th, 2018 2:01am
GetHuman-chiloveb indicated the issue is not fixed yet.
Jul 8th, 2018 2:02am
GetHuman-chiloveb indicated the issue is not fixed yet.
Jul 8th, 2018 3:28am
GetHuman-chiloveb indicated the issue is not fixed yet.
Jul 8th, 2018 3:31am
GetHuman-chiloveb indicated the issue is not fixed yet.
Jul 8th, 2018 3:33am

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