Today we should leave Kiev and fly to Valencia.*We decided to go with Turkish Airlines...

GetHuman-grishins's complaint issue with Turkish Airlines from April 2018

2 views
 | 
4533 similar
 | 
0 following
Help with my Turkish Airlines issue
First: share to improve GetHuman-grishins's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-grishins's next move: call Turkish Airlines.
The best way to get your problem resolved is to tap the button below to start calling Turkish Airlines. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-grishins may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman-grishins's own words
Today we should leave Kiev and fly to Valencia.*We decided to go with Turkish Airlines because I am frequent traveler and usually the service is very good. There were not faster flights but I remember about the ** hours rules and free hotel and shuttle service, so opted to go via Istanbul*This time everything was wrong.*First in Kiev we have been asked to pay ** Euros for MAU check-in, then we were given the seats in different rows for today and for tomorrrow flight.*Then in a ISTANBUL we were refused to use ** hours rule because tomorrow we could have a smaller gap. But we should leave Kiev today and we were looking for ********** as flight date. We wanted to discuss the situation with supervisor, but Turkish airlines hotel desk refused to call supervisor or to say where could we find one. They have refused to give us the hotel refusal in writing. We could not find customer service anywhere in the airport. Only ticket sale offices. The was only one working telephone to talk to customer service with a huge queque. So, we booked a hotel , took a taxi and left airport. The
GetHuman-grishins did not yet indicate what Turkish Airlines should do to make this right.
I have an issue with Turkish Airlines too
How GetHuman-grishins fixed the problem
We are waiting for GetHuman-grishins to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Turkish Airlines's attention and get better help faster. Tap below to get started.
Having Turkish Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-grishins fixes it.
This email address isn't valid

Turkish Airlines

complaint issue
Reported by GetHuman-grishins
Apr 26th, 2018 - a yr ago
I have an issue with Turkish Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 4533 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-grishins started working on this issue
Apr 26th, 2018 2:14pm