I am very concerned. I e-filed my Federal and State tax on Turbo Tax on ********. Bec...

GetHuman-hedyyork's Refund or Suspicious Charges issue with Turbo Tax from May 2018

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The issue in GetHuman-hedyyork's own words
I am very concerned. I e-filed my Federal and State tax on Turbo Tax on ********. Because I had not received my State refund, I revisited Turbo Tax today, May *, and it indicated my State was not filed!!! I had gone through the entire process for e-filing, paying my Federal tax due by credit card. Now, Turbo Tax is stating my State has not been e-filed and is prompted me to go through the steps to complete the filing. It wants me to pay my Federal tax due or have it automatically deducted from my State refund. This step was already completed. I have proof that the payment to Federal was processed and complete. To proceed with e-filing my State return, Turbo tax is not allowing me to proceed without payment. I need your help to resolve this filing issue! I'm completely disappointed that Turbo Tax has placed me in a situation that my State tax has not been filed by its deadline!!!
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Turbo Tax

Refund or Suspicious Charges issue
Reported by GetHuman-hedyyork
May 6th, 2018 - 8 mons ago
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman-hedyyork started working on this issue
May 6th, 2018 1:21pm