They "will get back to me when I am unsubscribed." EDIT today, August **, they have informed me that my account will be closed on AUGUST **. And I still can't see my payment or subscription information.

GetHuman973828's customer service issue with TuneIn.com from August 2018

Help with my TuneIn.com issue
The issue in GetHuman973828's own words
cancel online. Not an option. (EDIT: This is not "fixed," if they haven't even canceled my subscription yet: from *pm to ***pm and still waiting! Don't mark things resolved when it's not ... They don't have an unsubscribe option online! I am extremely angry about this, and want to unsubscribe ASAP since they have censored my favorite news radio show. They have emailed me and told me this exactly, and it is NOT ok they have time to write me to bash Alex Jones, but have to put me on wait to fulfill my unsubscribe request. Here is a paste:**"Regarding Alex Jones, at TuneIn, we strive to provide our listeners with the most diverse and inclusive content offering as possible and take steps to respond to user concerns. To that end, TuneIn does not condone or tolerate hateful, offensive content on our platform. As a result, TuneIn has removed Alex Jones Infowars Channel and podcasts, effective immediately. I will get back to you once your web subscription has been cancelled. Thank you for your understanding. *Sincerely,*VICTORIA "
I paid them an annual subscription for several years straight, NOWHERE have I EVER seen a subscription I am not allowed to cancel IMMEDIATELY any time I like.
Customer cancellation option VIA THE BROWSER like anywhere else. The LEAST they can do is cancel immediately upon seeing a request. It has been TWO HOURS and I'm still waiting.*EDIT I want this resolved by IMMEDIATE cancellation, not a promise to cancel me three weeks from now. Furthermore, prior to trying to cancel, I had updated my payment information online, meaning they only blocked my access to my own open paid account AFTER I tried to unsubscribe. This is going upwards and onwards to the BBB.
I was a customer probably since **** or ****. Now they want to censor our content for no valid reason.
I spent a LONG TIME trying to find somewhere online to do it, both before after I reached them via email. I am very upset by the situation. EDIT: this is NOT a 'fixed' situation. EDIT They have said they unsubscribed me but I still think they mean on August ** like they said. Asked again and waiting for an answer to tell me my account information that I can't see, such as what paid when on what card. I went to BBB with this
I have an issue with TuneIn.com too
How GetHuman973828 fixed the problem
I got the BBB involved. I had kept emailing Tunein about what I needed, immediate cancellation and my account payment details, well, THAT didn't come yet, but I have hope it will. Tunein also complained that I wasn't entitled to a refund, even though I never asked for one. They said my inability to see my account information was because they were updating their system, not because they were blocking me. I don't believe them, but I could be wrong. I don't know if they are always difficult to unsubscribe from, but I have been allowed to always unsubscribe myself from other businesdrs, except for AOL long long ago. Until this, I likedvTunein
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TuneIn.com

Tunein Pro, long term paying subscriber.
Customer service issue
Reported by GetHuman973828
Aug 10th, 2018 - a yr ago
I have an issue with TuneIn.com too
Fixed
GetHuman973828 shared how to fix
Seen by 20 customers so far
Similar issue to 384 others
0 customers following this
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Timeline
GetHuman973828 started working on this issue
Aug 10th, 2018 1:56am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 3:53am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 3:54am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 4:08am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 4:19am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 4:22am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 4:54am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 5:01am
GetHuman973828 indicated the issue is not fixed yet.
Aug 10th, 2018 6:08am
GetHuman973828 indicated the issue is not fixed yet.
Aug 11th, 2018 2:58am
GetHuman973828 indicated the issue is not fixed yet.
Aug 11th, 2018 5:32pm
GetHuman973828 indicated the issue is not fixed yet.
Aug 11th, 2018 11:28pm
GetHuman973828 indicated the issue is not fixed yet.
Aug 11th, 2018 11:33pm
GetHuman973828 indicated the issue is not fixed yet.
Aug 11th, 2018 11:34pm
GetHuman973828 indicated the issue is not fixed yet.
Aug 13th, 2018 6:50am
GetHuman973828 indicated the issue is not fixed yet.
Aug 13th, 2018 6:53am
GetHuman973828 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 3:01am
GetHuman973828 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 3:11am