TuneIn Customer Service Issues

I have been using TuneIn for a few years, and recently noticed a shift to TuneIn Pro, resulting in a charge of $[redacted].99 on my Discover card without prior notification. Upon receiving my first bill in July [redacted], I promptly attempted to cancel the subscription as the unexpected charge left me puzzled. Although I can recall the app transitioning, I don't recall signing up for TuneIn Pro. I am uncertain about the situation and seek clarification. While I enjoy using the TuneIn app, I have no use for the Pro features. Can you please assist me in understanding the circumstances surrounding the $[redacted].99 charge? Thank you.

I have noticed a charge of $[redacted].22 on my credit card from August 7, [redacted], from TUNEIN radio. Initially, I tried to cancel the service due to difficulties in using it to listen to MLB games or my favorite talk radio stations. I recall the challenges faced during the cancellation process and believed I had successfully canceled before the 7-day "free trial" ended. This service does not align with my lifestyle, and I strongly desire it to be terminated promptly. I kindly request a refund of $[redacted].22 to be issued to my credit card account. If this matter is not resolved, I will have to advise USAA to dispute these charges on my behalf. Thank you. Larry A. G.

I recently noticed an unauthorized Google Tune in charge on my spouse's Discover statement from June 5th for $99. Discover issued a temporary credit, but after disputing it, they mentioned that the refund was denied by Google Tune in. Surprisingly, the app was not even found on my husband's phone, so I couldn't delete it. This situation is affecting my credit score, and I am requesting a prompt refund to resolve the issue. Please reach out to me at my email [redacted] as my husband does not check his emails frequently. Thank you.

I would like to inquire about my subscription. Initially, I believed it was $4.99 per month, but now I see it will cost $[redacted] annually. In the event that this is true, once my current subscription ends, I do not wish to continue. Could you please provide guidance on how to cancel since there is no phone number available? Unfortunately, I am beginning to feel misled. I have previously requested cancellation instructions, but I have not been able to find a way through iTunes or any other platform. If canceling involves extreme measures such as destroying my credit card, kindly confirm. I find it disappointing that this might be the only means to terminate the subscription. Your customer service leaves much to be desired.

I need assistance with a billing matter. I downloaded the Tunein.com free trial on my phone on 10/28/19. On 12/2/19, I was charged an annual fee of $99.99 without my consent. I am unsure how they obtained my credit card details for billing. Despite only listening to two Big 10 football games, I received an email from Google Play stating my subscription to TuneIn, Inc had renewed. The email confirms my current email address, but when I attempt to sign in to my account, it shows "Invalid user account specified." I am unable to access my account to cancel this unauthorized subscription. I am frustrated with the lack of customer support options on Tunein.com, such as a phone number or chat. I want my annual subscription canceled and a refund of the $99.99 I was charged without permission. I feel this is unlawful and seek assistance in resolving this issue promptly.

Dear Andy, Yesterday evening, I reached out to a phone number I found associated with Tune In on Google, 1-[redacted], which turned out to be a scam. They instructed me to purchase (4) $[redacted] Ebay cards for stations KWYR-FM, KWYR-AM, KWYR-RC, KWYR-DC, claiming to be John Davis from Tune In. They promised this would enable our stations to go live on Google Home. This morning, the cards were used up and I was asked to buy additional $[redacted] cards which we declined after realizing it was a scam. I believe we are protected from fraud, so we should be fine. I would appreciate a brief phone call from you to discuss how we can get our stations on Google devices. Our stations are Magic 93, KWYR-FM, Country [redacted], KWYR-AM, Rooster Country, KWYR-RC, and Dells Country, KWYR-DC. Please contact me at 1-[redacted]. Thank you for your assistance. Warm regards, Scott Schramm, Owner, KWYR Radio, Winner, S

A few weeks ago, I signed up for Tune In Premium for a free trial. After realizing it wasn't what I wanted, I went on the website last week or the week before, accessed my account, and canceled the subscription. I didn't receive any confirmation, so I assumed it was canceled. Today, $[redacted] was withdrawn from my account, causing an overdraft. This is unacceptable. I want a refund immediately. I canceled the service and should not be charged for something I am not using.

I signed up for a free 7-day trial of TuneIn on my phone. Three days later, I attempted to cancel through Google Play as instructed by TuneIn during sign-up to listen to a football game. My phone carrier is Verizon, and I use a Motorola phone. I am trying to avoid any charges. I am switching to my computer to cancel for better visibility as I don't believe the download was successful on my phone.

Hello, this is Matthew Bowens. Today, $[redacted] was deducted from my bank account through my Direct Express card without my authorization. I kindly request that you refund the money back to my card. I did not purchase or intend to purchase the service, so this deduction was either a mistake or a misunderstanding. I urgently need the refunded amount since the service was initially accessed for free in October; therefore, it should not have been charged in December. If there was any confusion on my part, I apologize. While I enjoy listening to your broadcasts on TuneIn, I cannot commit to a $[redacted] monthly fee. Please promptly return the funds to my account. Thank you.

Please avoid redirecting me to Just Ask or instructing me to contact Apple again. The additional overcharge I experienced is from Tune In, not Apple. Despite spending over 30 minutes on the phone with them and being transferred multiple times to Apple, I am certain the problem lies with Tune In. I had a monthly subscription for Tune In Premium billed through Apple, but was unexpectedly charged $[redacted] directly from Tune In on my bank statement. I did not authorize these added charges, especially without clear disclosure when selecting different options like podcasts. A $[redacted] unauthorized charge is unacceptable, and I demand a refund from Tune In. Just Ask recommended contacting my bank to dispute the charges and cancelling my debit card. Is cancelling necessary to prevent further unauthorized charges from Tune In? I refuse to cancel my card and disrupt my automated payments due to Tune In's unclear billing practices. Additionally, being asked to pay an extra $39 for live assistance on the Just Ask site is unacceptable. I urge Tune In to refund the overcharges promptly.

I downloaded TuneIn on my Android phone on October 8, [redacted]. A week later, I switched to an iPhone and now I can't cancel my subscription as I am unable to access Google Play from my iPhone. Despite emailing TuneIn weeks ago to cancel, I was still charged $49.99. I believed the subscription was canceled, but it wasn't. I urgently request a refund of $49.99. I have a GPA #. I am unable to access Google Play currently, and I have been attempting to cancel through customer service for weeks with no success.

I signed up for the 1-week free trial with TuneIn Radio, and I canceled it on March 19th, which was the supposed end date of the trial. However, TuneIn has continued to charge me even after I canceled the trial. I have tried contacting TuneIn and Google with no success, so I ended up deleting the app altogether. Despite this, TuneIn is still billing me at a higher rate and charging my credit card. Today, I have initiated a dispute with my credit card company against TuneIn. I request that TuneIn stops charging my credit card immediately and ceases any further billing. I am looking for a quick response regarding this matter.

I am experiencing a frustrating issue with TuneIn as my IP address is being incorrectly geolocated to the UK, preventing me from accessing local radio stations. Despite my IP address indicating Colorado, TuneIn only provides UK stations. I have contacted their customer support via a web form but have not received a response. I have confirmed I am not using a VPN and have checked multiple IP location services. This problem persists on both my Sonos system and TuneIn app on my phone when connected to my Colorado-based IP address. Even after contacting TuneIn and providing evidence, they have yet to address the geolocation error and seem unresponsive to resolving this issue accurately.

Por alguna razón, estaba comprando una suscripción para ver partidos de béisbol, baloncesto y fútbol americano; lamentablemente, no cumplió con mis expectativas. Después de dos meses de cobros sin poder usar el programa, estoy muy disgustado con el servicio. Me gustaría cancelar la suscripción, que me reembolsen los dos meses cobrados y que eviten futuros cargos en mi tarjeta de crédito. Agradezco su ayuda para resolver este problema. Gracias.

I contacted Tunein support several days ago but haven't received a response yet. I have proof of payment but can't upload it here. I'm open to any reasonable solution to resolve this issue. Tesla and Tunein have not been helpful so far. The email below was sent to [redacted], but I haven't received a reply: "I've had issues with my TuneIn account since I bought my Tesla X in [redacted]. I've been charged since signing up a few months ago, but my password doesn't work, and I can't receive a new password via email even with all spam filters off. I've just tried again today and am still waiting. I even checked with my email provider to rule out any problems on their end. I've attached receipts to prove I'm a paying customer, but I'm still forced to listen to ads every 6 minutes." Sincerely,

I have been trying for more than a month to address the problems with the products I bought from TUMI.com. The items I received are mostly unsatisfactory, such as clothes that do not fit and are not made of cotton as I requested. Additionally, the garden hoses I purchased are subpar as they leaked the first time I used them. Unfortunately, I have been unable to reach any customer service assistance directly through TUMI.com, as they seem to outsource their customer service to a third-party company that has not been helpful or provided any resolution to my issues. I am concerned that I am now left with these poor-quality items from TUMI.com.