TuneIn Customer Service Issues

As a TuneIn Premium subscriber, I listen to Red Sox games on my computer and iPhone. Recently, the app on my iPhone stopped allowing me to access the games, prompting me to sign up for Premium despite already having a subscription. Closing the pop-up does not resolve the issue, leading to a frustrating loop. Despite interacting with customer service through emails, the responses seem automated and unhelpful. It seems like I am not making any progress in resolving this problem.

Hello. I unknowingly signed up for a free trial with an app, leading to a $[redacted] charge on my Google account. I reached out to TuneIn upon noticing the charge and was informed that it's too late to receive a refund. I have never utilized the app and believe it's unfair to charge me without my explicit consent. I request a full refund as I never intended to subscribe. It would be more reasonable to prorate my refund for the unused months, although I'd still be dissatisfied. The current system profits from unsuspecting users like me due to the lack of clear confirmation steps. TuneIn should take responsibility for this and operate ethically by charging only willing customers. If this matter is not resolved promptly, I will escalate my concerns publicly and continue to contact TuneIn until a resolution is reached. Reconsider your approach and refund my $[redacted] or increase support to assist customers in similar situations.

I am frustrated that there is no online option to unsubscribe. I am upset that they censored my favorite news radio show and want to unsubscribe immediately. They have taken the time to email me about their decision to remove Alex Jones' content but have delayed fulfilling my request. Here is the message I received: "At TuneIn, we aim to offer diverse and inclusive content and address user concerns, hence we do not tolerate offensive material on our platform. Consequently, we have removed Alex Jones' Infowars Channel and podcasts. I will update you once your web subscription is canceled. Thank you for your cooperation. Regards, VICTORIA"

I signed up for TuneInRadio's 7-day free trial with my brother, but we've been unable to cancel before the trial ended. I am now being charged $9.99 per month. We have checked the settings, app store, and contacted Apple, but are unable to cancel the subscription. Apple cannot see the option to manage subscriptions or cancel it. I urgently need this canceled immediately to avoid further charges. Please reach out to me as soon as possible to confirm the cancellation. I'm eagerly awaiting your response to resolve this issue promptly. Thank you, Penny J.

I have yet to receive a response confirming the cancellation of my account with TuneIn. I first reached out to them at 6 pm on August 9 Alaska time. Despite multiple emails back and forth assuring me they would inform me once my account is closed, I have not received any confirmation as of today. I am unable to log in to access my account details, which is contributing to my growing concern about the legitimacy of the service. It appears to me that TuneIn might be running a similar scam to AOL, where the only way to stop automatic payments is by closing your payment method. Upon checking my old emails, I discovered that my annual payment renewal date is set for today, August 10. To prevent any unwanted charges, I had to take action swiftly. This situation has caused inconvenience and may affect other planned payments. I am hoping to receive a response from a different TuneIn representative soon to address my concerns and ensure a smooth account cancellation process.

I have been billed for 2 subscriptions to TuneIn Premium, reportedly through Google Play. I did not initiate these orders, but they were charged to my Mastercard and withdrawn from my bank account. I did not authorize this subscription and would like a refund of my money. The order was apparently made on August 12 and the funds were just withdrawn today. I cannot afford this subscription, and I clearly did not make the order as I was out of town at the time. No one in my family made the purchase either. Google has advised me to contact you regarding this issue. I have a case number from Google confirming the erroneous charge on my account. Thank you for addressing this concern. - S. Monsky

I am requesting a refund for a double charge on my Tunein premium subscription. On September 12, $[redacted].99 and on September 13, $99.99 were charged to my Visa card ending in [redacted], once by Google App and once by Tunein.com for the same subscription. I discovered during the trial period that I inadvertently signed up for two trial periods simultaneously on different devices. Tunein directed me to Google App to resolve the issue. After attempting to cancel the duplicate subscription through Google App, I thought it was resolved, but the double charges remain. I have been unsuccessful in resolving this with Tunein directly. I would like to keep the subscription but request a credit for one of the charges. Contacting [redacted] or [redacted] for assistance.

I am Thomas Michalopoulos. I participated in a free trial and canceled it well before the expiration date. On the 30th, I checked by playing a radio station to verify cancellation, but an unusual incident occurred where my phone was charged $99. I have proof that I canceled before September 30th. Upon logging back in, there was no warning about the impending charge when playing a radio station. I did not authorize the charge and request a full refund within 7 days. As there is no contact number, which seems questionable, I have no need for TuneIn Radio and would appreciate a prompt refund of $99. Thank you for addressing this issue promptly.

I did not receive the app mentioned in the email I got on October 13th stating that I will be charged $34.99 monthly. I want to cancel even though I didn't sign up for it. Here is the information I received: Dear Valued Customer, You've subscribed to TuneIn Premium with a 1-week free trial: Subscription: TuneIn Premium App: TuneIn Radio: NFL & Podcasts Content Provider: TuneIn Date of Purchase: October 13, [redacted] Trial Duration: 1 week Trial Price: Free Price: $34.99/month Payment Method: Store Credit You won't be charged during the trial period. After that, it will auto-renew at $34.99 unless canceled by October 18, [redacted]. To learn more or cancel, review/Cancel your subscription. Best regards, The App Store Team For FAQs, visit Apple Support. We use a Subscriber ID for reporting purposes to developers.

Subject: Unauthorized Withdrawal from Account Hi there, I recently noticed a withdrawal of $[redacted].74 from my account, which was made by TuneIn. I have never signed up for any services with TuneIn that would cost me over $[redacted] per month. As someone who is currently unemployed, committing to such an expense is not feasible for me. I have explored other ways to access radio stations and have not enrolled in any paid services. I promptly contacted my card provider regarding this issue, and they advised me to reach out to TuneIn directly to request the cancellation of this transaction. Could you kindly provide me with proof of purchase and details of the transaction date? I am unsure if this was part of a 30-day trial that I may have forgotten to cancel. Regardless, I am formally requesting the cancellation of this subscription. Thank you for your prompt attention to this matter. Sincerely, M.W.

I am having an issue that seems to be more about customer service than technical difficulties. I would like to cancel an account I mistakenly signed up for. Unfortunately, I do not have an account number to provide, so I am hoping you can still assist me. It's ironic that the company is named GetHuman when there is no customer service number available to speak with a person. Last week, I sent a request to cancel this account, and instead, I received three messages about insufficient funds for a payment. I am currently unemployed and cannot afford a charge of $[redacted] or more. Please cancel my account immediately and refrain from any further attempts to withdraw funds from my account. Thank you, M. Welly

I am really frustrated with my experience trying to cancel my TuneIn subscription. It has been a nightmare dealing with customer service. The process has taken up so much of my time, and it's incredibly frustrating. On top of that, I've been informed that I need to pay $5 just to get an answer. Unfortunately, my account is currently low on funds due to unauthorized charges from TuneIn. I am so fed up that I have decided to freeze my account until this situation is resolved. I urgently need TuneIn to cancel my subscription so I can move on with my life. I find it unacceptable that no one has responded to my requests for assistance. Furthermore, I believe I was mistakenly charged for a yearly subscription after only signing up for a one-week free trial. I demand a refund of the extra charges and an immediate cancellation of my service.

I inadvertently accessed a service on my phone while watching a play-by-play on NFL.com, ending up unknowingly engaging in a purchase. Being unfamiliar with cell phones, I accidentally subscribed to a service when I thought I was just trying to listen to the game. After receiving an email notification, I realized my mistake and promptly removed the app from my phone. I ask that you review my brief usage history, confirming that I quickly removed the app from my main page after the error. This experience has been a learning lesson for me, and I kindly request not to be charged for this unintended purchase. Sincerely, a regretful football fan.

I was charged $[redacted].00 for a yearly subscription that is advertised on Tunein.com for $99.00. The Tunein.com website claims I signed up for the annual subscription at the end of my free trial, but I have no recollection of doing so. I am seeking to cancel immediately and receive a refund of $[redacted].00 promptly. However, Tunein.com's cancellation policy states that since I chose the annual plan, I will have to wait a year for a refund. I have been unable to find any contact information for Tunein.com to address this issue. I urgently want to terminate my account and obtain a full refund of $[redacted].00 that was charged to me. Your assistance is greatly appreciated.

Good evening. I signed up for a free trial but only used the app briefly on the signup day. I unsubscribed later that day as I didn't want to continue paying for something I didn't use. Even if the cancellation wasn't submitted correctly, I never accessed the app. I am requesting a refund of the money that was deducted from my account. I have contacted the provided number on my bank statement to cancel again, but I have not received a refund yet. As a disabled veteran on a fixed income, this money is important to me, especially during the holiday season. You can verify my account activity to confirm my usage. I submitted my request under [redacted] with the name Judd Hunt. I would appreciate it if someone could contact me via email or phone at [redacted] to assist me with this issue. Thank you for your attention to this matter.

I recently signed up for the Tune In free trial but only listened to one broadcast. I tried to cancel the subscription before being charged, but the website didn't provide me with that option. Despite speaking with Google Play customer service, the $99.99 annual fee was still charged to my credit card on Dec. 10th. After contacting Google Play again, I was told it was too late for them to help and that Tune In needs to process the refund. I'm frustrated by the lack of resolution and would like the charge removed or refunded. I can be reached at [redacted]. I hope to resolve this issue soon as it has been quite time-consuming.

I tried the free trial, but it didn't work on my phone, so I canceled. Today, I saw on my bank statement that I was charged $99.99 yearly instead of the advertised $9.99 after cancelling. This charge has overdrawn my account. Please refund me and cancel my subscription.

Lately, I've noticed that some radio announcers on your service sound unnatural, unlike before. It seems like an issue that started earlier this month for me. I use Spectrum as my Internet Service provider. I recently upgraded my modem from 30 to [redacted] megabits per second. Could this faster modem be causing the muffled voices? I'm also experiencing errors when trying to listen to certain stations. I am unable to enjoy the music they play. Can you help me access these stations? Additionally, I couldn't find a telephone number for your business online.

Recently, I've noticed some radio stations where the announcers' voices sound unnatural compared to before. I am a Spectrum Cable customer and upgraded my modem from a 30 Mbps to a [redacted] Mbps download speed earlier this year. Could this increase in download speed be affecting the quality of the voices on these stations? Additionally, I've encountered errors when trying to listen to some radio stations listed on the service. What is causing these errors, and what can be done to resolve them so I can enjoy these stations? Lastly, why doesn't the service provide a phone number for customer support like other businesses do?

On April 5, [redacted], I was trying to locate my local radio station. My daughter recommended an app that she said was free, so she installed it on my phone. After about 15 minutes, I uninstalled it. A month later, I discovered a charge of $99.99 on my bank account, realizing that I unknowingly subscribed to the app. I learned that uninstalling doesn't stop a subscription, so I followed cancellation steps, albeit too late. I reached out to the company via their website, but haven't received a response, even after following up two weeks later. I just want a refund as per the company's policy of not charging if uninstalled within 48 hours, which I did on the same day. I appreciate any assistance with this matter.