This morning (Friday May **), one of your service personnel was spraying in my next doo...

GetHuman-seanwalm's customer service issue with TruGreen LandCare from May 2018

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This morning (Friday May **), one of your service personnel was spraying in my next door neighbor's yard (McSweeney, * Richard Ave, Saratoga Springs, NY *****). I live in * Richard Ave.**He sprayed over the fence between our properties and caught me in the back of my head and the right side of my face. I yelled at him, and he responded "Oh, I didn't see you there. Sorry." I asked him what he was spraying and he said it's mostly water, very little insecticide."**I immediately took a shower, and then went out to speak to him, but he was gone. So I called the number (***-***-****) at **:** am, and spoke with a woman, and she took the details, and I asked her what chemicals were being used. The line wasn't that good (too much noise in the background), but eventually I asked her to email me with the details, she said a 'specialist' would call me and that she's send an email with the information right away.**I did not hear from a specialist, not did I get an email. So I called against *:**pm (and several times after that (*:**, *:**, *:**), and spoke with various representatives, and a service manager. (It was during that call, talking with the service manager, that he could no longer hear me.) I called again at *:**, and the representative told me would email the service manager and he would call me. That hasn't happened yet.**I have one immediate concern. I need to know exactly what chemicals were being used by your serviceman, so that I can contact my doctor and see whether I need treatment.**I also have a concern about the actions of your serviceman. He said he looked over the fence and saw no one, and was surprised to see me there. My question is: why was he spraying into my yard in the first place? He absolutely should NOT have been. **Please email me immediately with details (not just 'insecticide' and 'fungicide' but the actual names of the products) of the chemical I came into contact with.**And secondly, please ensure that your servicemen do NOT allow any spray enter my yard. There was quite a wind blowing this morning which certainly affected where the spray was going.**Sean Walmsley** Richard Ave*Saratoga Springs, NY **********-***-**********@***.com (use this email to contact me)
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TruGreen LandCare

Customer service issue
Reported by GetHuman-seanwalm
May 25th, 2018 - 8 mons ago
I have an issue with TruGreen LandCare too
Seen by 2 customers so far
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GetHuman-seanwalm started working on this issue
May 25th, 2018 6:07pm
GetHuman-seanwalm indicated the issue is not fixed yet.
May 25th, 2018 6:08pm