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TruConnect Customer FAQ

Top Answers & How-to Guides

What is TruConnect's Phone Number?

The question we are asked most often is about how to talk to TruConnect customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report My Phone Lost or Stolen to TruConnect?

Losing or having a phone stolen is stressful, but reporting it promptly is crucial. TruConnect has a process for reporting lost or...

How Do I Cancel My TruConnect Hotspot?

This easy to follow guide outlines how TruConnect customers can cancel their hotspot subscription. If you are currently a TruConnect...
Ask any question you have about TruConnect customer service, get an answer now.

Recent TruConnect Customer Questions

How can I get a new truconnect phone number

To get a new TruConnect phone number, you typically need to sign up for a new service plan or activate a new device. During the activation process, you will have the option to get a new number. If you're switching from another provider, you may be able to port your existing number instead. Be sure to follow the instructions provided in the activation process for getting your new number.
Asked Sep 25, 2024 4:12 AM

Why is my service deactivated and sim card no good

Your service might be deactivated due to non-usage, exceeding the allocated data limit, or a billing issue. The SIM card could be marked as inactive or defective. Please review your usage and billing status to identify the exact reason.
Asked Aug 2, 2024 5:06 AM

Do I keep the phone if I cancel service?

If you cancel TruConnect service, you may be required to return the phone. Terms vary based on the program and plan, so review your agreement for specific details.
Asked Jul 23, 2024 11:34 PM

when should I expect my SIM card to arrive in the mail

Typically, you can expect your TruConnect SIM card to arrive within 7-10 business days after your order has been processed and shipped.
Asked Jul 19, 2024 3:00 PM

Why is my Tru connect phone telling me to make a payment when I have a lifeline phone

If your TruConnect phone is prompting you to make a payment despite being a Lifeline participant, it may be due to an error in your account status or billing system. Ensure that your Lifeline eligibility is up to date and that all required documents have been submitted. You might also want to check your account for any missed recertification deadlines.
Asked Jul 2, 2024 1:45 PM

Help me with my TruConnect customer service issue

Account Management

How Do I Report My Phone Lost or Stolen to TruConnect?

Losing or having a phone stolen is stressful, but reporting it promptly is crucial. TruConnect has a process for reporting lost or...

How Do I Cancel My TruConnect Hotspot?

This easy to follow guide outlines how TruConnect customers can cancel their hotspot subscription. If you are currently a TruConnect...

Plans

What plans does TruConnect offer?

TruConnect offers various mobile phone plans suitable for different needs. Our plans include a combination of talk, text, and data...

SIM Card

How long does it take to receive my TruConnect SIM card?

TruConnect aims to deliver SIM cards to customers within 3-5 business days. Once your order is placed, it typically takes 1-2 business...

Compatibility

Can I use my own phone with TruConnect?

Yes, you can use your own phone with TruConnect. TruConnect offers compatibility with most unlocked GSM phones, including devices from...
We look to the TruConnect issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TruConnect issues reported to GetHuman
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