TruConnect Customer FAQ

Resetting your voicemail PIN with TruConnect can be done effortlessly. On most phones, you can accomplish this by accessing the voicemail and following the prompts that direct you to 'personal options', then to 'administrative options'. Here, you should find an option to reset your password or PIN. However, the process can slightly vary depending on the phone model or operating system. If you're unable to reset the voicemail PIN this way, try contacting TruConnect customer support. Always remember to choose a PIN that's not easy to guess to ensure your voicemail remains secure.

To change your phone number with TruConnect, you'll need to contact TruConnect's customer service. They can be reached by calling their toll-free number. Please note that there may be a small fee associated with changing your number. Keep in mind that the availability of certain numbers may vary based on your location. Also, please know that once a number is changed, the old number may not be available to be switched back to in the future. It's best to be sure about changing it before making the request.

You can activate your new phone using your current SIM card by first ensuring the SIM size is compatible with your device. If it is, insert your SIM card into the new phone. Then, go to the TruConnect website, log into your account and click on the 'Activate' option. Follow the prompts to enter the required information including your new phone's IMEI number. If activation is successful, you should be able to use your new phone immediately. Don't forget to turn on your device at least once a day during the entire process to receive any pending updates.

TruConnect operates on T-Mobile's network, so any GSM phone that's compatible with T-Mobile should work. This includes phones unlocked from other GSM operators. However, not all phones support the specific bands that TruConnect uses for its network, which could impact service quality or availability in certain areas. The best way to confirm is by checking the specifications of your phone to see if it supports the required bands, or you could reach out to TruConnect's customer service for confirmation. CDMA phones, typically used on networks like Verizon, may not be compatible.

We're sorry to hear about your phone. You're able to switch your TruConnect phone number over to a new device. To do this, you need to contact TruConnect customer support. They will verify your identity for security purposes and once they've done that, they can begin the process of transferring your number to the new device. Keep in mind that the new device must be compatible with TruConnect's network. If it is not, they might not be able to transfer your number. We hope this information is helpful and we're sorry for any inconvenience this situation may have caused you.