Good morning**I recently booked a hotel online in Trivago to Cape Town for the **th of...

GetHuman-mbizo's customer service issue with Trivago from October 2018

1 view
 | 
1093 similar
 | 
0 following
Help with my Trivago issue
GetHuman-mbizo's next move: go to the Trivago help center.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mbizo will want to follow the link below to head to their help center. We will check on GetHuman-mbizo later to make sure it's all set or try to help escalate.
The issue in GetHuman-mbizo's own words
Good morning**I recently booked a hotel online in Trivago to Cape Town for the **th of December at Lagoon Hotel. I received confirmation of the booking via email yesterday and I called the hotel to verify the booking and they said they do not have it on their system.*And there was money taken out of my account but they said they haven’t received anything and this morning another transaction went off, and now twice the amount is gone and the hotel has no clue whatsoever about my booking,*Please contact me and clarify this for me because I am panicking that now twice the amount agreed on is missing and my booking is not reflecting at the Hotel
GetHuman-mbizo did not yet indicate what Trivago should do to make this right.
I have an issue with Trivago too
How GetHuman-mbizo fixed the problem
We are waiting for GetHuman-mbizo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Trivago's attention and get better help faster. Tap below to get started.
Having Trivago issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Trivago email you?
This email address isn't valid
Follow this issue
See how GetHuman-mbizo fixes it.
This email address isn't valid

Trivago

Customer service issue
Reported by GetHuman-mbizo
Oct 19th, 2018 - 25d ago
I have an issue with Trivago too
Not resolved
Seen by 1 customer so far
Similar issue to 1093 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-mbizo started working on this issue
Oct 19th 6:13am
GetHuman-mbizo shared this issue with friends on Facebook
Oct 19th 6:19am