I booked * nights and may only need * but I just don’t know yet, I would like to book e...

GetHuman-rrrrfran's customer service issue with Trivago from September 2018

4 views
 | 
969 similar
 | 
0 following
Help with my Trivago issue
First: share to improve GetHuman-rrrrfran's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rrrrfran's next move: go to the Trivago help center.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rrrrfran will want to follow the link below to head to their help center. We will check on GetHuman-rrrrfran later to make sure it's all set or try to help escalate.
The issue in GetHuman-rrrrfran's own words
Get a refund for * of the days because I might not need * nights there.*I just want to keep the Friday night booking for that room, and pay as I need the room. ... I booked * nights and may only need * but I just don’t know yet, I would like to book extra days as needed and not lose ANY money. My name is Roslyn Franklin and I booked * rooms yesterday. *I would like a refund for * of the nights and I would like to book the room as I need it please.
I don’t want to lose my money if I don’t need the room for * days, please help me resolve this issue.
I just want to keep my Friday night room and get a refund on the Saturday and Sunday night room until I know if I really need it those nights.
I expect my wishes to be accepted please.
No
I have an issue with Trivago too
How GetHuman-rrrrfran fixed the problem
We are waiting for GetHuman-rrrrfran to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Trivago's attention and get better help faster. Tap below to get started.
Having Trivago issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Trivago email you?
This email address isn't valid
Follow this issue
See how GetHuman-rrrrfran fixes it.
This email address isn't valid

Trivago

Super * Hotel in St. Louis Missouri
Customer service issue
Reported by GetHuman-rrrrfran
Sep 26th, 2018 - 2 mons ago
I have an issue with Trivago too
Not resolved
Seen by 4 customers so far
Similar issue to 969 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-rrrrfran started working on this issue
Sep 26th 4:37am