Trivago Customer FAQ

We're sorry to hear that you're having trouble with your booking confirmation. Usually, once you've completed your booking on the Trivago website, you should receive a confirmation email which includes all your booking details. Please make sure to check your spam or junk email folders as sometimes emails from new contacts may end up there. If you still can't find your confirmation, it's possible that there may have been an issue during the booking process. Please double-check your bank or credit card statement to see if a charge has been made for the booking. If you still encounter problems, please refer to the contact information on this page to get direct assistance.

To change the name of a hotel on Trivago, contact the Trivago team directly for support. Unfortunately, as a user, you don't have the ability to change the hotel name yourself. This can only be done by Trivago's team since it involves authenticating information and ensuring accuracy. Doing this helps Trivago maintain its integrity and reliability in providing information to users. Always provide comprehensive and accurate details to expedite this process and ensure effective communication between you and Trivago.

As an online hotel search website, Trivago doesn't offer a function for customers to directly upload photos to their platform. The images you see on the site are provided directly by the hotels or sourced from third-party booking websites that Trivago partners with. If you own a hotel and wish to update your images, you need to do so through Trivago Hotel Manager, or update them on the external booking website you are partnered with, and these changes should subsequently reflect on Trivago. Personal travelers unfortunately cannot upload their own photos.

We're sorry, but we are unable to provide confirmation numbers as we do not have direct access to your Trivago booking information. Your confirmation number should be in the email you received after booking your hotel. Take a look at that confirmation email, as well as your spam or junk folders if you can't find it. As a comparison site, Trivago directs you to the booking website, where the transaction occurs. So, your confirmation should come directly from the booking site you used, not Trivago.

To connect your calendar with your Elloha channel manager, you'll first need to sign in to your Trivago Hotel Manager account. From there, navigate to the "Channels & Distribution" tab and select the "Channel Managers" option. Find Elloha from the list of Trivago’s integrated channel managers, click on it, and follow the instructions provided to connect your calendar. Once the process is complete, your availability and rates will automatically be updated on Trivago whenever changes are made in Elloha. This will ensure your hotel’s information is always up to date. Please remember that these changes can sometimes take up to 24 hours to appear on Trivago.