GetHuman-momprez's customer service issue with Trivago from May 2018
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The issue in GetHuman-momprez's own words
I was called by "Trivago's Marketing Team" to offer to purchase my "timeshare" in Mexico. I spoke with "Alex" and was given the phone number of (***) ***-****. They already had my email and some of my vacation club information. They emailed me a "Proposal Offer" which is quite impressive* however, there is NO WAY to contact them as the number provided, as above, is a non-working number. There is also an email on the "proposal" which is "*****@***.com"....I received a call back from "Alex" asking for "just the first page copy of my contract" which I explained is a deeded document and he can get it himself as it is public record. He then transferred my call to a "supervisor, Mark Klein" who gave me the same number, number "forgot" his extension. Clearly any extensions do not matter as neither Alex's nor Mark's numbers or extensions work anyway. I am still waiting for a call-back from either Alex or Mark.
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