My Name is Ashley Callender Iam from the Townsville Central Hotel.**We have a guest sta...

GetHuman657702's customer service issue with Trivago from May 2018

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My Name is Ashley Callender Iam from the Townsville Central Hotel.**We have a guest staying with us by the name of Glenn Robertson.***He booked with you in February with no information sent to him or us.*we have been trying to get in touch with you for * months now.*He has paid though your website and is needing a refund for the nights that you have charged him. **As there has been no response from you for this period please get in touch ASAP to resolve this matter.
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Trivago

Customer service issue
Reported by GetHuman657702
May 4th, 2018 - a yr ago
I have an issue with Trivago too
Fixed
Seen by 6 customers so far
Similar issue to 2412 others
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Items needed
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Email address on the account
Name on the account
Address on the account
Timeline
GetHuman657702 started working on this issue
May 4th, 2018 10:55pm
GetHuman657702 indicated the issue is not fixed yet.
May 5th, 2018 12:09am
GetHuman657702 indicated the issue is not fixed yet.
May 5th, 2018 12:09am
GetHuman657702 confirmed the issue is fixed. Hooray!
May 8th, 2018 1:01am