Help!. I get an email from TripIt that says your itinerary is ready. It has giving me t...

GetHuman-dpisciot's customer service issue with TripIt.com from July 2018

Help with my TripIt.com issue
The issue in GetHuman-dpisciot's own words
Help!. I get an email from TripIt that says your itinerary is ready. It has giving me two locator numbers. The first is : *********. The second locator number is: *********. We are going on a * month trip to Europe. We have many hotels. I have gone through all of our hotels and cannot find these two numbers for our hotels. Could TripIt say which hotel, or at least city they are sending information regarding our itinerary. It is very very frustrating when we have no idea which hotel or city it is and we have to go through ** hotels to try to find the correct number. Please help me understand this process. Thank you very much.
GetHuman-dpisciot did not yet indicate what TripIt.com should do to make this right.
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How GetHuman-dpisciot fixed the problem
He went back to the date we received your itinerary and place it in the inbox search bar. That brought up all emails for that date. When we found the one we sent you it gave us the name for the reservation of the confirmation code. You can also put info in the sent search bar I hope this helps.
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TripIt.com

Customer service issue
Reported by GetHuman-dpisciot
Jul 3rd, 2018 - a yr ago
I have an issue with TripIt.com too
Fixed
GetHuman-dpisciot shared how to fix
Seen by 9 customers so far
Similar issue to 8 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-dpisciot started working on this issue
Jul 3rd, 2018 5:25pm
GetHuman-dpisciot indicated the issue is not fixed yet.
Jul 3rd, 2018 6:27pm
GetHuman-dpisciot indicated the issue is not fixed yet.
Jul 3rd, 2018 6:28pm
GetHuman-dpisciot confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:13am