I have a small transport business**I had a lady enquire about a quote. I responded with...

GetHuman5865791's Dispute a Review issue with TripAdvisor from March 2021

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The issue in GetHuman5865791's own words
I have a small transport business**I had a lady enquire about a quote. I responded with a quote then she wanted to book in when she sent an email back after she recieved the quote.*She then proceeded to send me rude emails saying she was appalled with my service since I was no longer available. **I sent her a nice email back saying that I never accepted a booking from her and that there are taxis readily available at the airport to take her (she was going ** mins away and there are Always taxis at the airport) **I then recieved this review which I will paste underneath. She has lied on the review as there was no booking and I only Simply gave her a quote **This service was cancelled by Sarah with less than **hrs notice and via email sent at nearly midnight, only a few hours before the booking. No alternative offered. Appalling service. Its seems my booking for * people was pushed aside so she could take another booking worth more money!. This left us stranded at the airport and having to make hasty transport plans that cost MORE time and money. Truly an awful way to run a business and I would NOT recommend this provider. It ruined the start of our trip, causing stress and anger.

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TripAdvisor

Dispute a Review issue
Reported by GetHuman5865791
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 809 others
0 customers following this

Timeline

GetHuman5865791 started working on this issue
Mar 19th 8:45pm
GetHuman5865791 indicated the issue is not fixed yet.
Mar 20th 1:11am
GetHuman5865791 indicated the issue is not fixed yet.
Mar 20th 1:11am

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