I am having a dispute with the owner of the property I was meant to be staying in, boo...

GetHuman-ppwright's Change a Reservation issue with TripAdvisor from February 2021

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The issue in GetHuman-ppwright's own words
I am having a dispute with the owner of the property I was meant to be staying in, booking number: BR********The Regency Apartment, Playa Blanca. I asked if I could change the booking to *-**th of February **** and the owner indicated this was acceptable, so I rebooked my flight and another property we were staying in for the *nd week, which has incurred a cost. The owners stopped responding in the inbox, other than to indicate I should contact them privately by Gmail. When I did this they tried to get me to cancel my booking through TripAdvisor, loose my guarantee and book with them direct. When I indicated I wouldn't do this they became verbally bullying and are now refusing to change the booking and to send me an amended booking, so I can accept this. This process is shown on the site and I am following this with everything I've done. They now wish me to cancel the booking, which will incur a charge, when they have previously indicated this would not be required. I need to make these changes, as I cannot go in April due to coronavirus and have now change my flights.

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How Do I Cancel My Reservation on Tripadvisor?How Do I Update My Listing or Business Details on Tripadvisor?How Do I Get Tripadvisor to Refund a Charge?
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TripAdvisor

Change a Reservation issue
Reported by GetHuman-ppwright
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 782 others
0 customers following this

Timeline

GetHuman-ppwright started working on this issue
Feb 3rd 1:28pm

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