Dear Trip Advisor,**Greetings from Radisson Blu Resort, Fujairah!**We would like to bri...

GetHuman5311260's Dispute a Review issue with TripAdvisor from September 2020

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The issue in GetHuman5311260's own words
Dear Trip Advisor,**Greetings from Radisson Blu Resort, Fujairah!**We would like to bring an attention to you regarding a dishonest review that was posted by Ms. Namir. Kindly note that after following up with the Guest, she failed to provide the brand name of their speaker so that we can investigate. Kindly help us to pull down the below review as it ruins the reputation our property.**************************************************************************************************We got Stolen! Security and Management didn't really care!!! It's not Safe*Shockingly, we got robbed at the hotel ground and nobody cared!*We left out staff on the beach lounges and went to pick up our food from the restaurant, when we came back we didn't find our speaker! We went to security and they couldn't be colder than this! They were like, are you sure?!**One guy came to check if it's not really there and then he was like, what to do!!?*Seriously, you don't care that you have a thief on your grounds! Is that something that happens every day at the hotel that you don't care anymore?! We insisted that they check the CCTV, after that they came and said sorry, it's too dark. They were extremely cold and very clear with their reactions that they care at ALL!*We asked him to check the cameras again and gave him a more accurate period, guess what, they didn't even get back to us again or said anything to us. It's like go to ****, we don't care, we will not do anything and what happened happened.**We are in shock that this happened here and inside hotel grounds and the hotel security don't care at all!*We couldn't enjoy our weekend, since we were afraid all the time that somebody can take our stuff and even the rooms might not be safe. I never felt that unsafe anywhere else, especially in a hotel which supposed to have a security team!**We didn't just lose our speaker which value ****DHS but we also had our vacation ruined, we lost trust in their security system and in shock that thieves are around us and nobody will do anything to catch them!**Very unprofessional. Stay away, you and your stuff will not be safe there, they will not even mover a finger.**What a failure!*Read less**************************************************************************************************Should you need further assistance please do not hesitate to contact us.**Kind Regards,*John Kimani.

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TripAdvisor

Dispute a Review issue
Reported by GetHuman5311260
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 853 others
0 customers following this

Timeline

GetHuman5311260 started working on this issue
Sep 29th, 2020 6:54am

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