I'm on the verge of calling the BBB! The front desk employee who would only give his fi...

GetHuman5055426's customer service issue with Travelodge from July 2020

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The issue in GetHuman5055426's own words
I'm on the verge of calling the BBB! The front desk employee who would only give his first name (Maurice )the Airport rd Travel Lodge was beond unprofessional. My sister and her * young children were locked out of there room from *PM till **pm. He told my sister he would open the door. After * hrs he still had not shown. She went and asked again. He still didn't come. Then with * crying children she went back and rightfully so flipped out. I went to try to calm her and spoke with him myself. He said he would unlock the door if she apologised. She took the kids to wait for hom and again nothing. I go back, this time he tells me to have her and * hungry crying kids to him. All of this with a smile on his face . I drive her and the kids up front again and she apologizes from the car. We go back to wait. Now Him and security come and tell us there kicking us out because he didn't like the way she apologized. Not to mention he wanted the kids to apologize to him as well.Next he called the cops. He told them if she came to show him her ID we could stay. He still told us to go!**am with * kids and all he had to do was unlock a door. It was funny to him to make us jump through hoops for his own entertainment. I don't care how upset u may be with someone, to treat children like that is sick! *hrs locked out, no shoes, in there bathing suits, sun burned. This man found the whole thing funny as well as the girl who was behind the desk with him. If he is not delt with I promise u I will go as far as I have to and reach the **** owner of the company if I have to.

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Travelodge

Customer service issue
Reported by GetHuman5055426
Jul 11th, 2020 - 9 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 142 others
0 customers following this

Timeline

GetHuman5055426 started working on this issue
Jul 11th, 2020 8:19pm
GetHuman5055426 indicated the issue is not fixed yet.
Jul 11th, 2020 8:54pm
GetHuman5055426 indicated the issue is not fixed yet.
Jul 11th, 2020 8:56pm
GetHuman5055426 indicated the issue is not fixed yet.
Jul 11th, 2020 8:56pm

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