Hello Customers Services,**I inadvertently double booked this week’s stay at the Learhe...

GetHuman3634649's Cancel booking issue with Travelodge from September 2019

Help with my Travelodge issue
The issue in GetHuman3634649's own words
Hello Customers Services,**I inadvertently double booked this week’s stay at the Learherhead Hotel. My first booking was last Monday and the second was on Thursday. The second booking confirmation no is **********. I wasn’t aware until Linda the Hotel manager rang me just before lunch yesterday to alert me. I rang *********** to cancel this booking at around **.** and Megan advised I am not entitled to a refund as it’s after noon on check-in day. I argued that it’s not as though I am cancelling my stay this week which will be the **th in the last ** weeks. I then had about four attempts on the customer services’ chat facility and kept getting an ‘I don’t understand’ response.*I rang central reservations again last night from the Leatherhead Hotel *ref. Booking confirmation number *********** and spoke to Hector with a view cancelling my other reservation. I got the same response...’if you cancel your saver booking you will not be reimbursed’. I mentioned my customer chat attempts and he said it was likely nobody was manning it over the weekend. He did consider shifting booking no* by a day to allow me to request a refundable cancellation before noon today however a colleague to him it was not achievable.**I have erroneously paid £*** extra personally and I wish to be refunded. I will be in Leatherhead until June **** earliest and I am happy at the Travelodge, I hope I am not penalised for my mistake. Look forward to hearing from you.

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Travelodge

Cancel booking issue
Reported by GetHuman3634649
Sep 23rd, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 603 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman3634649 started working on this issue
Sep 23rd, 2019 9:39am
GetHuman3634649 confirmed the issue is fixed. Hooray!
Sep 23rd, 2019 4:46pm

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