Ok I arrived at travel lodge Staines at *.** pm today having paid and also paid for ear...

GetHuman-bobsreac's customer service issue with Travelodge from February 2019

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The issue in GetHuman-bobsreac's own words
Ok I arrived at travel lodge Staines at *.** pm today having paid and also paid for early check in we waited for ** mins even tho I kept pushing the button for service a woman appeared with a trolly full of dirty bed linen and obviously had been changing beds! Ok no problems I said got my cards to enter room was told if there are no towels please come down I can get them ! So we enter room no towels but I just told my wife it’s fine we can shower later before we leave for our night in London then we hear the fire alarm in our room about to exit and a man said it’s just a drill and there will be one more and * minutes later yes fire alarm we are trying to get back together this kind of service ruined our day but I told her let’s shower dress and I will take you to see a musical she calmed down and entered the bathroom shower only after * minutes she said this water is freezing cold I went to reception to report it only to be told the whole hotel has no hot water so I returned to the very very upset wife and said they can’t help we left and told the gentleman that we are not happy he took our room number till the morning the trouble is I trusted your company so maybe you can offer me a better room another time or a full refund I don’t mind I won’t do anything till someone contacts me but it must be soon
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Customer service issue
Reported by GetHuman-bobsreac
Feb 15th, 2019 - 8 mons ago
I have an issue with Travelodge too
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Feb 15th 7:31pm