Hello, we stayed at Swansea West *th-**th July. We had a feedback form sent from them o...
GetHuman-pannedun's customer service issue with Travelodge from August 2018
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The issue in GetHuman-pannedun's own words
Hello, we stayed at Swansea West *th-**th July. We had a feedback form sent from them on **th to complete. We has a really unpleasant stay, and detailed all that we were unhappy with which affected my partner's health whilst there* he has had a really bad chest for months as has had to take oxygen as a result. He also has other health problems. It is now three weeks since we completed the feedback form, but we are totally disgusted that we have not even had a response. It asks on the form if we would be happy to put our comments on Trip Advisor and we wouldn't hesitate if we do not get a satisfactory outcome. Having worked in complaints myself for many years in London, I find that this has been a totally unsatisfactory service. We are very disappointed. We stayed in room ***, the booking was in my partner's name: Mr Dennis Hurst, Invoice number: WB******** and confirmation number: **********. We would like our comments about our unpleasant stay to be taken seriously and responded to. We would like compensation for the very uncomfortable and substandard service which we experienced.**Kind Regards**Patricia Duncan
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